Denease Hearn

Professional with proven expertise in customer service and a strong ability to thrive in high-pressure environments. Demonstrated success in multitasking and collaborating effectively with diverse teams to achieve objectives. Recognized for exceptional communication skills and a commitment to enhancing client satisfaction. Highly organized and adaptable, consistently meeting deadlines while maintaining a positive workplace atmosphere.

• Receptionist, Manning, Stone, and Aycock, Writes checks as requested, obtains signatures on checks, maintains files of checks, requisitions, and bills, charges clients as checks are written, maintains a computer folder with proof of charges, Responsible for multiple phone lines and incoming and outgoing mail, Greets all guests in a friendly professional manner, directs guests to the appropriate conference room, maintains coffee supply in break room, Processes outgoing mail, sorts, distributes incoming mail, maintains postage meter, funds supplies, repairs, and delivers outgoing mail to the post office
• Receptionist, Fout’s Law Firm, Courteously answers the telephone and directs calls to the appropriate destination, Records accurate and complete messages when necessary, receives, Provides general information about services, Performs routine clerical work such as typing and filing, Excellent communication skills, Positive attitude and a strong work ethic supports team members with various administrative tasks
• Principal’s Secretary, Lubbock ISD, Follow local state and federal policies and procedures, Handle any and all correspondence of the principal, Keep a calendar of appointments for the principal, Prepare reports for the principal as directed, Post all announcements regarding the school schedule and district-wide vacancies, Assist in addressing parental concerns, Handle bookkeeping responsibilities, Order and disseminate all supplies for the school, File all materials as directed by the principal, Collect and maintain all material addressing campus personnel
• Self Run Business, Enchanted Gardens, Provide quality services to clients, Proactive leader and self-starter that interacted with the public, Strong work ethic and able to manage time effectively, Managed team of up to 6 people while performing services to motivate & coach, Address clients' questions, comments, and concerns, Prepare daily team performance reports