Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DENEB HIERRO FERNANDEZ

Miami

Summary

Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates. Resourceful service coordinator with a several-year history of serving clients in a agency. Echnically proficient in a variety of software applications.

Overview

14
14
years of professional experience

Work History

Service Coordinator

VOA OF FLORIDA
HIALEAH
10.2020 - Current
  • Identified needs of customers promptly and efficiently.
  • Maintained accurate records of services provided for each client.
  • Coordinated with community resources to enhance service offerings to clients.
  • Assisted in the development of training materials related to service coordination processes.
  • Assisted in the development and implementation of service plans based on client assessments.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Participated in professional development opportunities to stay informed on industry trends.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Prepared monthly reports summarizing current service activities.
  • Coordinated service schedules and appointments with clients.
  • Managed scheduling of appointments and service calls to meet client needs.
  • Created detailed reports on quality assurance metrics related to service delivery.
  • Conducted outreach to identify and engage potential new clients and service partnerships.
  • Provided customer service to ensure client satisfaction.
  • Addressed and resolved client complaints and issues in a timely manner.
  • Facilitated communication between clients, service providers, and internal teams.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Analyzed data from customer feedback surveys to identify areas for improvement.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Representative

INTERTECH SUPPLY INC
MIAMI
05.2014 - 01.2025
  • Collaborated with marketing team to create promotional materials for products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Identified opportunities for cross-selling additional products and services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Listened to customer needs to identify and recommend best products and services.
  • Negotiated deals and handled complaints or objections.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Analyzed customer feedback to improve products and services.
  • Researched competitors' products, prices, and sales techniques.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Generated new sales leads through cold calling and networking activities.
  • Identified customer needs by asking questions and advising on best solutions.
  • Developed key customer relationships to increase sales.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Negotiated pricing contracts with customers to maximize profits.
  • Produced sales documents, finalized deals and filed records.

Medical Assistant

ENRIQUE C. FERNANDEZ, MD
MIAMI
02.2011 - 05.2014
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Explained treatment procedures and physicians' instructions.
  • Collected samples from patients for laboratory testing purposes.
  • Processed orders for medical supplies and lab equipment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Administered medications under physician's supervision.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Contacted medical facilities to schedule patients for admission.
  • Documented notes during patient visits.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Education

Bachelor of Science - Health Service Administration

Florida National University
Hialeah, FL
08-2024

Diploma - MEDICAL ASSISTANT TECHNICIAN

Florida Career College
Miami, FL
11-2009

Skills

  • Electronic health records
  • Healthcare compliance
  • Patient scheduling
  • Customer service
  • Problem solving
  • Effective communication
  • Notetaking and documentation
  • Telephone communication
  • Program follow-up and assessment
  • Needs assessment
  • Multitasking Abilities
  • Coordinate supplies
  • Interpersonal communication
  • Accurate recordkeeping
  • Interpersonal skills
  • Problem-solving
  • Teamwork and collaboration
  • Detail orientation
  • Multitasking capacity
  • Attention to detail
  • Organizational development
  • Service monitoring and evaluation
  • Conflict resolution
  • Adaptability and flexibility
  • Operational efficiency
  • Logistics coordination
  • Multitasking
  • Analytical thinking
  • MS office expertise

Languages

Spanish
Professional
English
Professional

Timeline

Service Coordinator

VOA OF FLORIDA
10.2020 - Current

Sales Representative

INTERTECH SUPPLY INC
05.2014 - 01.2025

Medical Assistant

ENRIQUE C. FERNANDEZ, MD
02.2011 - 05.2014

Bachelor of Science - Health Service Administration

Florida National University

Diploma - MEDICAL ASSISTANT TECHNICIAN

Florida Career College

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DENEB HIERRO FERNANDEZ