Denece Dark
Alpine,AL
Summary
Proven leader and efficient package handler with extensive experience at FedEx, adept in truck loading and fostering team collaboration. Skilled in shipment auditing and motivating teams to exceed goals, demonstrated by a track record of enhancing operational efficiency. Expertise in maintaining high-quality control standards, ensuring customer satisfaction and timely deliveries.
Overview
20
20
years of professional experience
Work History
Package Handler
FedEx
11.2017 - 08.2024
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated with supervisors about delays or other issues with shipments.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Industrial Cleaner
Alabama Power
11.2017 - 12.2018
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Lead Customer Service Representative
Dollar General
12.2012 - 11.2017
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Industrial Cleaner
Honda Manufacturing of Alabama
01.2011 - 03.2013
- Supervised supplies in inventory and submitted reorder requests.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Lab Courier
Coosa Valley Hospital
05.2008 - 05.2012
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Properly documented all specimens received using [Software].
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Managed delivery route for optimal use of time and fuel.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
Assistant Manager
Movie Gallery
02.2005 - 06.2010
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Ayers State Technical College
Oxford, AL05-2004
High School Diploma -
Talladega High School
Talladega, AL05-2001
Skills
- Truck loading
- Material storage
- Product packing
- Pallet building
- Package scanning
- Cycle counting proficiency
- Daily log maintenance
- Shipment auditing
- Quality control inspection
- Order picking
- Heavy lifting
- Packing boxes
Timeline
Package Handler
FedEx
11.2017 - 08.2024
Industrial Cleaner
Alabama Power
11.2017 - 12.2018
Lead Customer Service Representative
Dollar General
12.2012 - 11.2017
Industrial Cleaner
Honda Manufacturing of Alabama
01.2011 - 03.2013
Lab Courier
Coosa Valley Hospital
05.2008 - 05.2012
Assistant Manager
Movie Gallery
02.2005 - 06.2010
High School Diploma -
Ayers State Technical College
High School Diploma -
Talladega High School
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