Denedra Allen
Black Jack,MO
Summary
Dynamic Assistant Nurse Manager with a proven track record at Barnes Jewish Hospital, enhancing patient care through critical thinking and quality improvement. Excelled in staff development and department management, achieving significant process improvements. Skilled in care coordination and clinical leadership, adept at fostering ethical practices and direct patient care.
Overview
27
27
years of professional experience
Work History
Assistant Nurse Manager
Barnes Jewish Hospital
12.2021 - Current
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Manages individual direct reports including hires, assigns work, manages and evaluate performance. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Reconcile time cards, incentives and coding for approval.
- Provides and oversees patient care according to planned interventions with regard of their age and developmental needs to attain the patient's optimal level of wellness and documentation according to the policy.
Staff RN
Barnes Jewish Hospital
07.2020 - 12.2021
- Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
- Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
- Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
- Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
- Enhanced patient care by implementing evidence-based practices and individualized care plans.
Senior Customer Service Representative
BJC Home Care Services
02.1998 - 07.2020
- Handled inbound and outbound customer service calls regarding medical products and services.
- Assisted patients with placing new orders, processing returns, and resolving billing discrepancies.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Supported the sales team by providing customers with product information and order status updates.
- Educate patients on the use of infusion pumps and medical equipment.
- On call manager after hours. Address patient concerns, troubleshooting, and provide empathetic and knowledgeable solutions.
- Coordinate with nursing staff, pharmacists, social work, case managers, case coordinators, drivers and home health agencies to ensure timely service and support for the patients.
Education
Bachelor of Science - Nursing
Maryville University of Saint Louis
St. Louis, MO12-2020
Skills
- Staff Development
- Quality Improvement
- Ethical Practice
- Care Coordination
- Clinical Leadership
- Patient Care
- Critical Thinking
- Department management
- Direct Patient Care
Timeline
Assistant Nurse Manager
Barnes Jewish Hospital
12.2021 - Current
Staff RN
Barnes Jewish Hospital
07.2020 - 12.2021
Senior Customer Service Representative
BJC Home Care Services
02.1998 - 07.2020
Bachelor of Science - Nursing
Maryville University of Saint Louis
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