Denee Guerna
Knightdale,NC
Summary
Dynamic entrepreneur and skilled communicator with a proven track record in small business operations and customer relations. I spearheaded operations, enhancing client satisfaction and fostering team collaboration. Expert in business management and relationship building, I drive growth and operational excellence, demonstrating significant achievements in staff management and marketing.
Overview
12
12
years of professional experience
Work History
Owner
Creamed [ Cereal Infused Ice Cream]
11.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
Co - Owner
Lluxe Consultants INC
12.2017 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
Message Therapist
Massage Envy Spa
04.2016 - 04.2019
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Rural Mail Carrier
USPS
08.2015 - 04.2016
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
City Carrier
USPS
06.2012 - 08.2015
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
Education
LICENSED MASSAGE THERAPIST - Massage Therapy
Miller Motte
Cary, NC10-2016
High School Diploma -
Clara Barton High School
Brooklyn, NY06-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Staff management
- Marketing
- Staff hiring
- Consulting
- Administrative oversight
- Social media control
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Operations oversight
Timeline
Owner
Creamed [ Cereal Infused Ice Cream]
11.2023 - Current
Co - Owner
Lluxe Consultants INC
12.2017 - Current
Message Therapist
Massage Envy Spa
04.2016 - 04.2019
Rural Mail Carrier
USPS
08.2015 - 04.2016
City Carrier
USPS
06.2012 - 08.2015
LICENSED MASSAGE THERAPIST - Massage Therapy
Miller Motte
High School Diploma -
Clara Barton High School
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