Summary
Overview
Work History
Education
Skills
Timeline
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Deneen Cauthen

Deneen Cauthen

Tallahassee,FL

Summary

Dynamic leader with a proven track record at Attentive Care, excelling in operational management and team supervision. Recognized for driving revenue growth through innovative strategies and enhancing client loyalty. Skilled in conflict resolution and fostering a positive work culture, ensuring high employee engagement and satisfaction. Knowledgeable and empathetic Customer Service Advocate with strategic vision and extensive background in driving organizational growth and operational efficiency.

Overview

20
20
years of professional experience

Work History

CEO of Kingdom Carpentry Professionals, LLC

Self
06.2022 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.

Patient Service Specialist

Alpine Sykes
04.2015 - 08.2017
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.

Customer Service Advocate

Alpine Sykes
10.2014 - 03.2017
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Completed opening and closing functions to meet operational needs.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and helped with nesting new agents
  • Cross-trained to help with technological issues

Field Staff Supervisor

Attentive Care-Home Care Services
09.2005 - 04.2008
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Developed marketing strategies to acquire new patients
  • Maintained 100+ patient schedules and medical records
  • Maintained HIPPA Compliance
  • Rewarded with several bonuses for consistently growing the patient database
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Digitalized all Medical Records with new CRM software

Payroll Administrator

Attentive Care Home Care Services
08.2005 - 09.2005
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed payroll data entry and processing for 95+ employees to comply with predetermined company guidelines.

Education

High School Diploma -

Union County College
Cranford, NJ

Skills

  • Client Loyalty Development
  • Results Driven
  • Meticulous Attention to Detail
  • Strategic Issue Resolution
  • Conflict Resolution
  • Team Supervision
  • Team Management
  • Strategic Organizational Alignment
  • Contract Management
  • Operational management
  • Market analysis
  • Brand development
  • Team Engagement Strategy
  • Customer relationship management
  • Team building
  • Performance evaluation
  • Conflict resolution
  • Data analysis
  • Strategic Public Relations
  • Innovative thinking
  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic Planning
  • Crisis management
  • Financial acumen
  • Executive presence
  • Employee Talent Development
  • Digital transformation
  • Unwavering Positivity
  • Organizational agility
  • Operational efficiency
  • Inspirational leadership
  • New business development
  • Talent recruitment
  • Regulatory compliance
  • Business planning
  • Transformative leadership
  • Marketing and advertising
  • Cross-functional collaboration
  • Innovative and visionary
  • Revenue growth
  • Strategic partnerships
  • Financial Management
  • Approachable leader
  • Risk management
  • Budget planning
  • Human resources
  • Profit and loss management
  • Operations oversight
  • Adaptable and flexible
  • Community outreach
  • Typing
  • CRM System Proficiency
  • Medical Records Management
  • Steadfast Positive Attitude

Timeline

CEO of Kingdom Carpentry Professionals, LLC

Self
06.2022 - Current

Patient Service Specialist

Alpine Sykes
04.2015 - 08.2017

Customer Service Advocate

Alpine Sykes
10.2014 - 03.2017

Field Staff Supervisor

Attentive Care-Home Care Services
09.2005 - 04.2008

Payroll Administrator

Attentive Care Home Care Services
08.2005 - 09.2005

High School Diploma -

Union County College

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Deneen Cauthen