Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENEEN DeCOST

Rochester,NH

Summary

Motivated business professional with extensive experience in multiple office environments and work that has included administrative support in mortgage banking and real estate, payroll processing, and managing a large caseload of both Short-Term and Long-Term Disability claims. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and policy review and compliance, while consistently ensuring accuracy and fairness.

Overview

21
21
years of professional experience

Work History

LTD Technical Claims Specialist

Lincoln Financial Group
05.2018 - 10.2024
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Developed positive relationships with clients, fostering trust and open communication during the claims process.
  • Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Sr. LTD Case Manager

Liberty Mutual Insurance
09.2003 - 05.2018
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Education

Associate of Science - Business Administration

Guilford Technical Community College
Jamestown, NC

Skills

  • Claims Investigation
  • Client Interviews
  • Policy Interpretation
  • Documentation Review
  • Insurance Knowledge
  • Critical Thinking
  • Customer Service
  • Attention to Detail
  • Multitasking Abilities
  • Problem-Solving
  • Written Communication
  • Analytical Thinking
  • Medical Terminology
  • Proficient in Microsoft 365

Timeline

LTD Technical Claims Specialist

Lincoln Financial Group
05.2018 - 10.2024

Sr. LTD Case Manager

Liberty Mutual Insurance
09.2003 - 05.2018

Associate of Science - Business Administration

Guilford Technical Community College
DENEEN DeCOST