Deneen Durant
Raleigh,NC
Summary
Dedicated professional with strong customer service skills in healthcare. Proven ability to manage client relationships and ensure regulatory compliance, contributing to enhanced patient satisfaction. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Four Points by Sheraton
Myrtle Beach, South Carolina
08.2025 - Current
- Greeted guests and assisted with check-in and check-out procedures.
- Managed phone calls, providing information and directing inquiries to appropriate staff.
- Coordinated room assignments and maintained accurate reservation records.
Assistant Administrator
Pride In North Carolina
Jacksonville, North Carolina
05.2024 - 04.2025
- Managed scheduling and logistics for organizational meetings and activities.
- Supported data entry and maintenance of client records in internal systems.
- Responded to client inquiries via phone and email, providing information and support.
- Collaborated with team members on project planning and execution tasks.
- Ensured compliance with company policies and regulations.
Membership Services Representative
Sam's Club
Jacksonville, North Carolina
10.2019 - 03.2024
- Processed membership applications and renewals promptly.
- Assisted members with inquiries and resolved issues efficiently.
- Educated members about store policies and benefits available.
- Handled cash transactions at the membership desk accurately.
Customer Service Representative
Alorica
Jacksonville, North Carolina
05.2018 - 10.2019
- Educated customers on product features and benefits clearly.
- Handled multiple customer calls efficiently while maintaining professionalism.
- Updated customer information promptly to ensure data accuracy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Office Manager
Wave Integrative, LLC
Hamden, Connecticut
08.2017 - 02.2018
- Managed daily office operations and maintained a productive work environment.
- Oversaw inventory management and ordered supplies as needed.
- Coordinated schedules and appointments for staff and clients efficiently.
- Assisted in financial record keeping and invoice processing tasks.
Optical Manager
Hamden Eye Associates, LLC
Hamden, Connecticut
05.1997 - 10.2016
- Coordinated scheduling for eye exams and consultations with patients.
- Collaborated with optometrists to align patient care with optical offerings.
- Prepared reports on sales trends, budgeting, and operational performance.
- Submitted patient insurance forms and managed simple bookkeeping.
Education
Master of Science - Health Administration
University of Phoenix
Phoenix, AZ08-2025
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ09-2023
Skills
- Healthcare management
- Data analysis
- Customer service
- Project management
- Regulatory compliance
- Communication skills
Certification
Medical Billing and Coding/Medical Records, University of Phoenix, 07/2016
Timeline
Front Desk Receptionist
Four Points by Sheraton
08.2025 - Current
Assistant Administrator
Pride In North Carolina
05.2024 - 04.2025
Membership Services Representative
Sam's Club
10.2019 - 03.2024
Customer Service Representative
Alorica
05.2018 - 10.2019
Office Manager
Wave Integrative, LLC
08.2017 - 02.2018
Optical Manager
Hamden Eye Associates, LLC
05.1997 - 10.2016
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix