DENEEN FRIEND
Philadelphia,PA
Summary
Dedicated and results-oriented operations executive with over 5 years of extensive experience in enterprise management and tactical business leadership. Possesses expertise in business administration and change management, consistently achieving optimal results through proficient strategic planning. Eager to advance my career in a challenging program manager role.
Overview
7
7
years of professional experience
Work History
OPERATIONS ASSISTANT (TEMP)
Pew Charitable Trust
07.2023 - Current
- Orchestrated and executed flawless special events and meetings at the pinnacle of excellence, in close collaboration with executive leadership, leaving an indelible mark on the organizational landscape
- Demonstrated mastery in handling calls and inquiries, providing laser-focused information on the Center's procedures and programs, and meticulously documenting messages with precision
- Held a central role as the linchpin for external parties, orchestrating swift and effective resolution of facilities issues to uphold an optimal and seamlessly functional workspace
- Assumed a leadership role in elevating operations documentation and guides, surpassing industry standards by proactively incorporating the latest, cutting-edge information and procedures
- Exhibited proactive dominance in managing visitor schedules through astute calendar management, preemptively anticipating needs, and ensuring an unparalleled level of readiness for guests.
SALES AND OPERATIONS MANAGER
Penske Truck Leasing
10.2022 - 06.2023
- Masterfully managed and allocated a diverse vehicle inventory, driving peak fleet productivity, maximizing profitability, and elevating customer satisfaction in a dynamic operational landscape
- Exhibited elite interpersonal and communication prowess, not only generating new business leads but also maintaining an outstanding 98% customer satisfaction rating—an unequivocal testament to an unwavering commitment to delivering exceptional service
- Spearheaded transformative operational improvements through compelling presentations, strategically implementing enhancements across departments to amplify overall efficiency and elevate performance benchmarks
- Demonstrated a command over multifaceted workforce management, orchestrating seamless daily operations through astute schedule optimization, meticulous report management, stringent compliance oversight, and strategic training logistics
- Applied a sophisticated approach to data analysis, leveraging insights to assess the profound impact of demographic and economic factors on company operations
- The result: informed decision-making and finely tuned strategies for optimal operational performance.
STORE MANAGER
Invicta Stores
02.2021 - 09.2022
- Applied in-depth knowledge of retail Key Performance Indicators (KPIs) to make strategic commercial decisions, surpassing sales targets by over 30%
- Conducted weekly analyses of sales trends, delving into consumer purchasing behavior
- Utilized insights to formulate effective product exit or enhancement strategies, contributing to sustained business success
- Spearheaded a dynamic training strategy for a team of 15+ sales advancement representatives, resulting in a significant improvement in overall work performance and three employee promotions within the first six months
- Demonstrated exceptional time management skills by efficiently organizing staff calendars and creating production roadmaps, program plans, and scrum boards
- Ensured streamlined operations and effective collaboration among team members
- Applied a keen analytical mindset to assess financial data, producing realistic predictions encompassing costs, estimated revenues, and budgetary strategies
- Contributed to sound financial decision-making and resource optimization.
OPERATIONS TEAM LEAD
Beautylish
05.2019 - 12.2020
- Spearheaded the development and delivery of diverse training courses aimed at optimizing production processes and enhancing product knowledge retention
- These initiatives significantly contributed to improved fulfillment inventory flow management
- Successfully delegated duties, meticulously organized staff calendars, and conducted performance appraisals and inspections to ensure operational efficiency and a high standard of work
- Demonstrated strong leadership in overseeing day-to-day operations
- Played a key role in supporting leadership through active involvement in the recruitment and onboarding processes for new employees
- Conducted quarterly training sessions to keep the team updated on evolving company procedures, contributing to a well-prepared and skilled workforce
- Conducted thorough assessments of all areas of business operations, proactively identifying potential obstacles
- Implemented strategies to enhance staff cognition in the event of a crisis, ensuring a swift and coordinated response to challenges
- Led the allocation and planning of various production groups, implementing tactical approaches that significantly increased fulfillment productivity
- Demonstrated a keen understanding of production dynamics and the ability to implement effective strategies for enhanced output.
CHILDRENS CRISIS TREATMENT CENTER
Therapeutic Staff Support
08.2016 - 09.2017
- Provided personalized one-to-one assistance to children with behavior disorders, delivering targeted support in school, home, and community settings based on the specific medical needs of each client
- Maintained a high standard of accountability by ensuring the timely and accurate upkeep of electronic chart records
- Consistently completed necessary documentation detailing client progress, contributing to the overall effectiveness of treatment plans
- Played a crucial role in supporting the holistic development of children and adolescents by focusing on enhancing social engagement and independent living skills
- Encouraged positive interactions within community and home settings, fostering an environment conducive to personal growth
- Took initiative in implementing targeted interventions aligned with treatment plan goals
- Facilitated interventions in critical areas such as behavior management, conflict resolution, anger management, and peer interaction skills, contributing to the overall success of therapy strategies
- Actively participated in daily team meetings with fellow Behavioral Health Workers to review and discuss treatment plans for each child and family
- Collaborated on the development and implementation of effective therapy strategies, ensuring a cohesive and supportive approach to behavioral health.
Education
B.A., Psychology -
West Chester University
05.2016
Skills
- Innovative
- Strategic
- Adaptable
- Collaborative
- Analytical
- Resilient
- Results-driven
- Effective Communication
Timeline
OPERATIONS ASSISTANT (TEMP)
Pew Charitable Trust
07.2023 - Current
SALES AND OPERATIONS MANAGER
Penske Truck Leasing
10.2022 - 06.2023
STORE MANAGER
Invicta Stores
02.2021 - 09.2022
OPERATIONS TEAM LEAD
Beautylish
05.2019 - 12.2020
CHILDRENS CRISIS TREATMENT CENTER
Therapeutic Staff Support
08.2016 - 09.2017
B.A., Psychology -
West Chester University
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