Deneen Motley
Riverdale,GA
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
14
14
years of professional experience
Work History
Hostess/Retail Associate
Crews Management
Atlanta, GA
05.2023 - Current
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Tracked inventory levels for restocking purposes.
- Operated cash register accurately and efficiently while processing payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Attended team meetings to discuss sales goals, upcoming promotions.
- Organized merchandise displays to attract customers and promote sales.
Client Specialist
Chubby Chefs Food
01.2015 - Current
- Responsible for coordination and confirmation of customer meal plan orders
- Responsible for leading marketing initiatives and increasing social media presence to gain new customers
- Analyze root cause issues and provide key recommendations for implementation of process improvements to drive increased social media presence and quality improvements of menu items based on customer feedback.
Hostess
TGI Fridays
ATL, GA
03.2021 - 11.2023
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Hostess
Chili's Restaurant
01.2020 - 02.2021
- Enhanced customer experience through prompt greeting and seating
- Handled customer reservations efficiently and accurately
- Maintained cleanliness and suitability of tables and bathrooms for customer use.
- Assisted servers in bussing tables when needed during busy periods.
- Communicated clearly with kitchen staff regarding customer orders.
Hooder
Glasfloss Industries
Dallas, TX
01.2019 - 01.2020
- Ensured efficient workflow by organizing and collating necessary resources for assigned tasks.
- Ensured accurate assembly by examining connections, fastening parts, and making necessary adjustments
- Maintained a safe and clean working environment by strictly following procedures, rules, and regulations.
Inventory Specialist
WIS International
01.2013 - 01.2015
- Notify store management of shortages or other problems that could impact product availability
- Tracking inventory maintenance
- Controlling flows of equipment and supplies
- Reporting to management and advising on process improvements
- Compiling inventory reports
- Addressing any problems, obstacles or challenges
- Forecasting future inventory requirements.
Patient Sitter
Baltimore Behavioral & Health
01.2011 - 01.2013
- Maintain constant visual observation of patient
- Provided assistance and companionship to clients
- Planned, prepared and served meals and snacks according to prescribed diets
- Facilitated games and activities to engage clients
- Assisted with transferring residents in and out of wheelchairs and adaptable equipment
- Assisted in application of traction devices
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Skills
- Oral communication
- Written communication
- Independent work
- Teamwork
- Responsibility
- Self-motivation
- Work ethic
- Multitasking
- Time management
- Verbal communication
- Detail-oriented
- Efficiency
- Team player
- Microsoft Word
- Microsoft Excel
- Windows
- Guest Engagement
- Server Support
- Payment Processing
Technicalcompetenciesandskills
- Possesses strong oral and written communication skills
- Works independently with little direct supervision & Works as part of a team
- Accepts responsibility and is self-motivated
- Demonstrates strong work ethic to achieve academy goals
- Displays effective multitasking and time management skills
- Excellent verbal and written communications skills.
- Detailed, efficient and team player.
- Proficient in Microsoft Word, Microsoft Excel, Windows
Timeline
Hostess/Retail Associate
Crews Management
05.2023 - Current
Hostess
TGI Fridays
03.2021 - 11.2023
Hostess
Chili's Restaurant
01.2020 - 02.2021
Hooder
Glasfloss Industries
01.2019 - 01.2020
Client Specialist
Chubby Chefs Food
01.2015 - Current
Inventory Specialist
WIS International
01.2013 - 01.2015
Patient Sitter
Baltimore Behavioral & Health
01.2011 - 01.2013