Deneen Thompson
Havertown,PA
Summary
Accomplished professional with a proven track record at Kaleidoscope Family Solutions, enhancing community integration for individuals with disabilities. Expert in leveraging Excel and Microsoft Outlook to streamline processes. Skilled in fostering relationships and managing a team of 10 to exceed publishing deadlines, achieving a significant reduction in second-year claims.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Direct Support Provider
Kaleidoscope Family Solutions
01.2018 - Current
- Community Participation support to Individuals with Intellectual and Developmental Disabilities to acquire and maintain skills and integrate into their community
- Provide support that helps improve Individuals' daily-living, communication, and socialization skills
- Engage in activities with the Individuals that allows them to engage in their community more independently, or to be more productive and participatory in community life
- Complete and submit accurate daily progress notes for each shift worked with Individual
Membership Representative
YMCA
Ridley, PA
01.2016 - 01.2018
- Delivers excellent service to all members, guests, and program participants
- Respond to member and guest needs, promotes memberships and programs
- Conduct interviews and/or tours responsive to the needs of prospective members; sale memberships
- Build relationships with members; help members connect with one another and the YMCA
- Creates a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures
Composition & Assessment Coordinator
YellowBook USA
KOP, PA
01.2006 - 01.2013
- Complete composition set up for assigned directories & research of listing counts
- Establish the parameters of the book by using the Diad publishing system
- Creating directory scopes, recipes and setting book composition standards
- Define directory scopes by compiling contract information from sales reps and tape data information provided by different telephone companies
- Analyzing and referencing marketing documents in order to determine scoping logic
- Verify content of directories by tracking information on NXX reports, research prefix counts, city counts and foreign cities
- Assess the completeness and accuracy of the data, recipes, scoping and formatting for the compare and or composition process
- Create and proofread white page postscripts by referencing directory profile
National Publishing Rep
01.2000 - 01.2006
- Gather all claim information from customer service to avoid 2nd year claims in published directories
- Verify all data for accuracy prior to publishing deadlines
- Edit artwork, contracts within database for follow-up
- Provide National Acct Sales Managers with lead information to enhance sales
- Managed and developed a team of 10 publishing representatives to ensure procedural accuracy was achieved, according to policy
- Developed and executed publishing and billing schedules within timely guidelines
- Created detailed sales reports/forecast for National Sales Dept
- Tracked all National claims and provided resolutions for upcoming publications
- Assisted management in system testing for all data conversions
- Interacted with internal departments & vendors to resolve queries
- Trained new department associates
Physician Enrollment/Credentials
ST. Christopher Hospital for Children
01.1996 - 01.2000
- Complete physician enrollment application for third party payor
- Compile and administered enrollment packages for new faculty hires
- Verify physician hospital staff privileges
- Provide insurance carriers with physicians updated credentials (License, DEA, Board Certification and CV’s) as requested
- Communicate extensively, with insurance carriers during the re-credential process of enrollments
- Liaison for practice plan administrators and insurance carrier to ensure accuracy to provider numbers on spreadsheets
- Inform Managed Care office of practice and physician changes via letters, to update provider files
- Maintain a high level of confidentiality and attention to detail
- Facilitate complete applications to (Blue Cross, Medicare and Medicaid)
Education
Business Admins -
Reading Community College
01.2012
Liberal Arts -
Community College of Philadelphia
01.1985
Skills
- Windows software
- Word Perfect
- Excel
- Word for Windows
- Intranet
- Internet
- Microsoft Outlook
Certification
- Writing Business Proposals
- Business Writing
- Working Styles Course
- Workplace Conflict: Recognize/Respond to Conflict
Accomplishments
- Direct Support Professional Award Recognition for Outstanding Service
- YMCA Make a Difference Award - Honored for Going Above and Beyond
- Adult Literacy Certification Award of Appreciation for Contributions
Volunteer Experience
- Literacy Program - Tutoring Adults and ESL (English as Second Language)
- Mentoring Young Adults: American Cancer Society (Relay for Life)
Hobbies and Interests
- Mental Health
- Animals (Dogs, Cats)
- Ornamental Plants
References
Available upon request
Affiliations
excicise, proprogating ornamental plants,
Timeline
Direct Support Provider
Kaleidoscope Family Solutions
01.2018 - Current
Membership Representative
YMCA
01.2016 - 01.2018
Composition & Assessment Coordinator
YellowBook USA
01.2006 - 01.2013
National Publishing Rep
01.2000 - 01.2006
Physician Enrollment/Credentials
ST. Christopher Hospital for Children
01.1996 - 01.2000
Business Admins -
Reading Community College
Liberal Arts -
Community College of Philadelphia
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