Summary
Overview
Work History
Education
Skills
Community Service
Affiliations
Timeline
Generic

Deneene L. King

Roanoke,VA

Summary

Accomplished and results-driven Non-Clinical Healthcare Administrator with a BBA and over 30 years of experience in managing complex administration operations. Proven ability to streamline processes, enhance patient customer service, and ensure regulatory compliance. Expert in strategic planning, financial oversight, and implementing innovative solutions to drive efficiency and positive organizational outcomes. Seeking to leverage extensive leadership and management expertise to optimize operational performance and contribute to planned growth initiatives.

Overview

31
31
years of professional experience

Work History

Self-Pay Operations Manager

Ensemble LLC
09.2024 - 06.2025
  • Managed self-pay activities for four clients with a total of$5.6B in AR assets.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved ineffective practices.
  • Responsibilities included but not limited to implementing short and long-term plans and objectives to improve revenue, accelerate cash, and provide excellent service to Ensemble Health Partners clients and their patients.
  • Collaborated with Patient Access, Clinical, Coding, Billing, Cash Application, Follow-Up, IT, and Denials and Revenue Management departments to coordinate efforts and ensure timely resolution to all situations.
  • Accountable for empowering staff to develop methods of process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing improvements based on those assessments and maintaining achieved improvements.

Customer Service and Price Transparency Manager

Carilion Clinic
01.2020 - 09.2024
  • Applied key financial concepts and analysis to decision making. Developed and implemented actionable work plans with measurable outcomes. Continually assessed and reallocates resources to meet demands.
  • As key liaison with clients, Carilion personnel, and external resources, I held myself and team accountable for maintaining the highest possible performance and production standards, professionalism and ethical behavior.
  • Monitored and assessed daily communication metrics for inbound and outbound channels (calls, emails, faxes), handling a volume of roughly 1,400 inquiries each day.
  • Delivered efficient, consistent and timely services. Recognized and acted on opportunities for growth and improvement to advance Carilion goals. Used project management principles to accomplish goals, seeks out appropriate resources and proactively anticipates change within the market, industry and healthcare system. Aligned services with the mission and vision of Carilion. Translated Carilion goals into department specific objectives and priorities.
  • Developed and managed staff to provide estimates to patients who were shopping for services.
  • Overseen the Carilion Bill Pay program and worked closely with the vendor regarding additional service needs and capabilities.
  • Continued to manage MedKey.
  • Inspired enthusiasm and built support for projects. Attracted, selected, developed, evaluated and retained qualified employees. Maintained a low turnover rate.
  • Effectively used developmental planning to expand employee skills and abilities and addresses areas for improvement through team building exercises, lunch-n-learns, coaching conversations, or corrective action if needed.

Manager

MedKey Inc., Carilion Clinic
04.2011 - 01.2020
  • Directed, coordinated and improved the performance of the finance company.
  • Managed internal and external client contracts, negotiations and interactions.
  • Regulatory compliance with Truth in Lending implemented by Regulation Z.
  • Managed the marketing and maintenance of MedKey services.
  • Provided informational presentations to current and potential external clients.
  • Coordinated with internal and external resources to perform project management activities necessary to complete projects from proposal to completion. Embraced planning, implementing and follow through on all phases of the process including research, budget considerations, contracts, certifications.
  • Managed service line rework reduction and incentive programs.
  • Oversaw daily operations and activities while providing positive leadership, direction and support for team members.
  • Managed 100+ calls daily with predictive dialer campaigns.
  • Partnered with Directors and other business leaders to develop interdisciplinary operational procedures and efficiencies.
  • Composed monthly reports that evaluate production, analyzed and provided resources to ensure departmental effectiveness.
  • Developed, implemented and communicated new policy and procedural changes.
  • Ensured functional compatibility between all areas to provide effective avenues of communication and workflow.
  • Served as the Administrator of the MedKey website.
  • Founded and implemented paperless billing.
  • Served as the MedKey Court Officer and worked with local judiciary system and counsel to establish MedKey's position within Carilion and its business practices, to create transparency.
  • Responsible for development and administration of service line education programs and supporting technologies.
  • Demonstrated initiative and participated in coaching and training programs.
  • Provided objective feedback to employees, mentors and team members to reach their full potential. Encouraged employee involvement in the problem-solving/decision-making process within the principles of good management practice.
  • Completed employee performance reviews timely including documentation of appropriate competency validation and continuing education.
  • Evaluated and initiates personnel actions as appropriate.

Analyst/Preceptor

MedKey Inc., Carilion Clinic
06.2000 - 04.2011
  • Managed 500+ account histories and evaluated the cost-effectiveness of continued work by analyzing customers' financial situations, including but not limited to bankruptcies, estates, equity lines, other lines of credit and delinquencies.
  • Partnered with management to assist in client relations, recruitment, employee relations, statistical reporting, and budgeting.
  • Created and formulated department procedure manual.
  • Overseen 200+ accounts residing in a legal status, including judgement and those where a lien is attached. Conferred with counsel, local court systems, and made court appearances when necessary.
  • Coordinated and assigned educational offerings to staff.

Collector

SCA Credit Services, Carilion Clinic
12.1994 - 06.2000
  • Persistently reached out to customers with extremely past due accounts to minimize collection receivables and recover lost revenue.
  • Negotiated settlement offers.
  • Deferred uncollectible accounts to Carilion Debt Recovery or back to the external client.
  • Pilot Project: worked on site at external client's offices to assist in debt collection.
  • Exceeded all monthly goals set by management.
  • Recognized and awarded as a member of the $2M+ Club.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.

Education

BBA -

Averett University
01.2017

undefined

National Association of Credit Managers
01.2017

undefined

Carilion Management Orientation classes
01.2012

Skills

  • Demonstrated history in customer service, leadership, written and verbal communication skills, team building, and employee recruitment
  • Strategic succession planning
  • Achievement of departmental objectives
  • Adheres to project timelines
  • Analytical thinking
  • Education program coordination
  • Reconciliation, audit and billing process oversight
  • Cash drawer management
  • End-of-month financial analysis
  • Data transformation using Power Queries
  • Regulatory and HIPAA compliance knowledge
  • Experience with Workday
  • Power BI data visualization
  • Strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; additionally, EPIC, FACS, Adobe

Community Service

Lady Shriner, Parrot Heads of the Blue Ridge

Affiliations

Healthcare Finance Management Association

Timeline

Self-Pay Operations Manager

Ensemble LLC
09.2024 - 06.2025

Customer Service and Price Transparency Manager

Carilion Clinic
01.2020 - 09.2024

Manager

MedKey Inc., Carilion Clinic
04.2011 - 01.2020

Analyst/Preceptor

MedKey Inc., Carilion Clinic
06.2000 - 04.2011

Collector

SCA Credit Services, Carilion Clinic
12.1994 - 06.2000

undefined

National Association of Credit Managers

undefined

Carilion Management Orientation classes

BBA -

Averett University

Similar Profiles

CREATE PROFILE