Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deneen Leann Rincon

San Gabriel,California

Summary

Diligent Front Office Receptionist/Consultant & Patient Coordinator with background in managing front desk operations and ensuring smooth office workflows. Proven ability to coordinate schedules, handle high-volume calls, and provide exceptional customer service. Demonstrated organizational and multitasking skills that streamline administrative processes and enhance team efficiency.

Overview

24
24
years of professional experience

Work History

Receptionist Coordinator

TD Managment
San Gabriel
04.2022 - Current

Answer Phones

Data Entry

Schedule Vendor Appointments

Rent rolls

Order all office supplies

Filing

Collecting rents

Showing units

Unit walk throughs

Patient Care Coordinator

Frederic H Corbin, MD
Brea/Beverly Hills
04.2015 - 02.2022
  • Greeted and completed daily patient intake procedures.
  • Evaluated, assisted and closed prospective patients.
  • Answered patient telephone inquiries
  • Scheduled all surgeries (surgery center & hospital), pre-operative and post operative appointments
  • Hospital liaison for surgical information as needed.
  • Maintained surgical schedule.
  • Developed & maintained concierge services services for our out-of-state/country patients
  • Performed personal assistant tasks when requested, i.e. travel, restaurant, reservations, etc.
  • Coordinated physical television appearances.
  • Completed outbound calls to follow-up & close undecided patients
  • Responded daily to all patient email inquiries
  • Data Entry and Filing
  • Vendor coordination, ordering & inventory.
  • Processed patient payments & completed patient account documentation
  • Coordinated patients pre-operative medical clearances
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and Physician, ensuring timely responses to inquiries and concerns.
  • Coordinated physicians hospital credentialing.


Office Consultant

Peter L Schwartz, MD
New York, NY
02.2012 - 01.2015
  • Ensured a welcoming environment for all patients by maintaining a clean and organized reception area.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Coordinated surgical schedule/Calendar
  • Scheduled and completed pre-operative appointment, medical clearance & protocol
  • Coordinated anesthesiology & surgical technical support.
  • Processed patients payments
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
  • Increased office productivity through expert management of filing systems, records, and correspondence.
  • Provided backup support to assist with various tasks whenever employee was absent or at lunch.


Patient Care & Surgical Coordinator

Frederic H. Corbin, MD
Brea / Beverly Hills
06.2001 - 01.2012
  • Coordinated surgical schedules to enhance patient care and minimize delays.
  • Facilitated pre-operative preparations, ensuring readiness and efficiency.
  • Liaised with surgical staff to optimize resource allocation and procedure timelines.
  • Verified patient information to ensure accuracy and readiness for surgery.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations & post-operative follow-up care.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
  • Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared all New Patient & surgical patient charts
  • Processed all patient payments
  • Performed outside marketing/trade shows
  • Helped developed webites

Education

Conversation & Closing

Karen Zupko & Associates
01-2019

How To Handle Difficult People

Fred Pryor Seminars
01-2018

Trainings -

NexTech Scheduling & EMR
01-2017

Skills

  • Teamwork and collaboration
  • Possess excellent communication
  • Great Organizational skills
  • Self motivation
  • Possess strong work ethics
  • Excellent problem solving
  • Energetic & Professional
  • Enthusiastic self starter

Timeline

Receptionist Coordinator

TD Managment
04.2022 - Current

Patient Care Coordinator

Frederic H Corbin, MD
04.2015 - 02.2022

Office Consultant

Peter L Schwartz, MD
02.2012 - 01.2015

Patient Care & Surgical Coordinator

Frederic H. Corbin, MD
06.2001 - 01.2012

Conversation & Closing

Karen Zupko & Associates

How To Handle Difficult People

Fred Pryor Seminars

Trainings -

NexTech Scheduling & EMR
Deneen Leann Rincon