Deneisha Brazzle
Ocala
Summary
Dedicated child welfare professional with a background in psychology and healthcare administration, focused on enhancing client services, ensuring timely documentation through investigative skills, and resolving crises with compassion and decisiveness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Department of Children's and Families
05.2025 - Current
- Conducted thorough investigations into child welfare concerns, ensuring compliance with state regulations and ensure compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Interviewed children, members of families, medical personnel, and law enforcement to gain valuable information for each case and improve child safety.
- Collaborated with multidisciplinary team partners to create safety plans, maintain accurate case records, recommend actions based on thorough risk assessments, and coordinate services for families in crisis.
- Built solid and trusting rapport with children and families, fostering trust and communication to promote positive outcomes.
- Documented findings and maintained accurate case records to support legal proceedings and interventions.
Medical AR Specialist
Sunshine Billing
02.2024 - 03.2025
- Conducted thorough investigations into billing discrepancies, ensuring compliance with healthcare protocols, which aligns with assessing child safety.
- Collected and analyzed patient information to resolve issues, similar to gathering data through observation and interviews.
- Maintained confidentiality and HIPAA compliance, akin to handling sensitive child protection cases.
A/R Specialist
Change Healthcare/Optum Insight
09.2021 - 02.2024
- Facilitated communication with patients and insurance providers, mirroring the need for effective communication with families and agencies.
- Documented interactions meticulously, ensuring accurate records for future reference, similar to maintaining detailed case files.
- Collaborated with departments to resolve complex issues, reflecting teamwork required in child protection scenarios.
Field Operations Supervisor Clerk
Census 2020
06.2020 - 11.2020
- Managed administrative tasks and coordinated team efforts, promoting a collaborative environment essential for crisis intervention.
- Provided support to team members efficiently, ensuring quality completion of assignments akin to supporting families in crisis.
- Coordinated meetings and maintained records, demonstrating strong organizational skills necessary for managing child protection cases.
Education
Bachelor's - Psychology
Keiser University - Ft. Lauderdale
12.2024
Certificate - Medical Billing & Coding
AAPC - Weston, FL
09.2021
Skills
- Client Relations & Interaction
- Conflict Resolution
- Community resources
- Scheduling & Interviewing
- Records Management & Case Documentation
- Communication & Collaboration
- Crisis Situations & Mental Health Awareness
- Empathy & Compassion
- Confidentiality & HIPAA Compliance
- Active Listening
- Data Entry and Database Management
- Research and Analytical Skills
- Cultural Awareness & Family services
- Adaptability
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc
Certification
- Certified Child Welfare Protective Investigator (CWPI-P) FCB
- Certified Professional Coder (CPC) AAPC
- Certified Medical Administrative Assistant (CMAA) NHA
- Certified Billing and Coding Specialist (CBCS) NHA
Timeline
Child Protective Investigator
Department of Children's and Families
05.2025 - Current
Medical AR Specialist
Sunshine Billing
02.2024 - 03.2025
A/R Specialist
Change Healthcare/Optum Insight
09.2021 - 02.2024
Field Operations Supervisor Clerk
Census 2020
06.2020 - 11.2020
Certificate - Medical Billing & Coding
AAPC - Weston, FL
Bachelor's - Psychology
Keiser University - Ft. Lauderdale