Deneisha Harris
Odenville
Summary
Highly organized and dependable candidate with the ability to effectively manage multiple priorities while maintaining a pleasant attitude. Demonstrates a strong willingness to take on additional duties to achieve team goals. Offers professional background in collections, customer service, and data entry, showcasing expertise in these areas. Possesses outstanding interpersonal and problem-solving abilities, consistently resolving customer issues and ensuring timely payment processing. Skilled in de-escalating situations involving dissatisfied members through patient and empathetic support. Thrives in a fast-paced production environment where both quality and quantity are highly valued, actively recognizing and correcting any quality errors that may arise.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kelly Connect Services
08.2024 - 03.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Healthcare Representative/Medicare
Sykes
10.2021 - 06.2023
- Triages resulting in rework to appropriate staff
- Provides the customer with related information to answer the unasked questions, e.g
- Handles claim referrals, new claim handoffs, nurse reviews, member/provider complaints.
- Performs intake of calls from members or providers regarding services via telephone, fax, EDI
Customer Service Representative
Arise
10.2020 - 09.2021
- Maintained professional demeanor when addressing concerns.
- It is necessary to be able to keep sensitive information in strict confidence
- Protects the confidentiality of member information and adheres to company policies regarding confidentiality
- Performs non-medical research including eligibility
Express Claims Associate
Allstate Insurance
05.2019 - 06.2020
- Work well both alone and as a team to accomplish goals in a culture that values exceptional customer service
- Notates accounts in detail regarding the happenings of credit balances
- Maintains compliance with all established departmental benchmarks including
- Keeps Supervisor informed of areas of concern and problems identified
Verizon Wireless Customer Service Representative
Alorica
11.2018 - 05.2019
- Resolved client concerns related to service and billing discrepancies through efficient issue mitigation.
- Collected and analyzed relevant data for problem resolution.
- Guided new hires through the process of looking up customer accounts effectively.
Phone Banker 1
Wellsfargo Bank
02.2017 - 11.2018
- Guided customers through the process of opening new accounts.
- Followed managerial direction within established guidelines and protocols..
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
Education
High School Diploma -
Sylacauga High School
Sylacauga, AL01.2016
Skills
- Cash Handling
- Cashiering
- Retail sales
- Front desk
- Microsoft Office
- Computer skills
- Sales
- Customer service
- Microsoft Word
- Administrative experience
- Communication skills
- 45 WPM
- Phone Etiquette
- Organizational skills
- Banking
- 10 Key data entry
- Clerical experience
- Multi-line phone systems
- Data entry
- Microsoft outlook
- Strong work ethic
- Willingness to learn
Summary Objective
Candidate who is organized and dependable and who can manage various priorities while maintaining a pleasant attitude. Willingness to take on additional duties in order to attain team goals. Professional with collections, customer service, and data entry expertise. Outstanding interpersonal and problem-solving abilities. Effectively resolves customer problems and receives payments on time. De-escalates situations involving dissatisfied members by offering patient, empathetic and skilled support. Ability to thrive in a production environment where quality and quantity are highly measured; including recognizing and correcting quality errors.
Timeline
Customer Service Representative
Kelly Connect Services
08.2024 - 03.2025
Healthcare Representative/Medicare
Sykes
10.2021 - 06.2023
Customer Service Representative
Arise
10.2020 - 09.2021
Express Claims Associate
Allstate Insurance
05.2019 - 06.2020
Verizon Wireless Customer Service Representative
Alorica
11.2018 - 05.2019
Phone Banker 1
Wellsfargo Bank
02.2017 - 11.2018
High School Diploma -
Sylacauga High School
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