Experienced Customer Service Specialist with a strong background in various industries, including telecommunications, healthcare, and retail. Seeking to leverage exceptional communication and problem-solving skills to provide excellent customer support and contribute to the success of a dynamic organization. Energetic Event Photographer with strong background shooting live programs, events and parties for diverse clientele. Captures creative, impactful images while maintaining commitment to themes and client vision. Dedicated to creating memories, surpassing expectations and driving studio profits. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Deneisha Richards
Summary
Overview
Work History
Realrichphotography
Job overview
- Capture and create memorable event photos for clients, demonstrating creativity and attention to detail
- Communicate effectively with clients to understand their photography needs and preferences
- Manage all aspects of event photography, from equipment setup to post-processing.
- Completed complex photo shoots at indoor and outdoor venues
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
- Experimented with different lighting effects to deliver unique images
- Adjusted, modified and networked photos using digital and computer manipulative applications
- Negotiated special prices with equipment suppliers and venue representatives for deep savings
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize final product
- Edited, toned, captioned, and uploaded photographs for publication
- Photographed high-quality images for various print and digital projects
Apple
Job overview
- Deliver exceptional customer service by addressing inquiries, troubleshooting technical issues, and providing product information to over 20 customers per day.
- Utilize negotiation and sales skills to meet and exceed sales targets
- Collaborate with team members to ensure seamless customer experience.
- Maintained and managed customer files and databases
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Responded to customer requests for products, services, and company information
- Developed customer service improvement initiatives to decrease customer wait times
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Reinforced established quality control standards and followed procedures for optimal customer interactions
LetsGetChecked
Job overview
- Assisted customers with their healthcare inquiries, ensuring accurate and timely responses
- Maintained high level of professionalism and empathy while addressing sensitive healthcare concerns
- Contributed to development of customer support processes for improved efficiency.
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Suggested additional services to customers in order to meet upsell goals
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Documented problems and corrective actions to maintain records
- Followed up with customers to offer additional support and check resolution satisfaction
- Suggested add-on services that would be helpful to customers and improve bottom line
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
- Developed process improvements to enhance overall delivery of service
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
SBA Communications
Job overview
- Monitored and maintained network operations, ensuring optimal performance and reliability
- Collaborated with cross-functional teams to troubleshoot network issues and implement solutions
- Played key role in enhancing network efficiency and reducing downtime.
- Serving 45 states
- Set up hardware and software in optimal configurations to meet network performance requirements
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Diagnosed and executed resolution for network and server issues
- Monitored network hardware operations to evaluate proper configuration
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service
- Provided faculty and staff with security software and network configuration support
- Utilized source code control for tracking configurations and changes
Education
Full Sail UniversityWinter Park, FL
University Overview
Digital cinematography, Cinematography and, - Description: Demonstrates expertise in delivering exceptional customer service, problem-solving, and effective communication. - Introduction to Photography - LinkedIn:Issuing Organization: LinkedIn Learning - Description: Gained foundational knowledge in photography, which enhances my ability to communicate visually with customers.
Skills
- Digital Photography
- Network Hardware and Software Maintenance
- Social Media Marketing
- Photographic Editing
- Social Media Platforms
- Sales Expertise
- Advanced Retouching
Certification
FILM, WRITING, MUSIC, BOXING
1. Boxing: I'm really passionate about boxing. It helps me stay disciplined, focused, and physically fit. These qualities translate well into my work as they instill determination and perseverance in me to overcome challenges.
2. Film: I have a deep appreciation for film as an art form. I enjoy analyzing storytelling techniques, cinematography, and how films can evoke emotions. This hobby has improved my creativity and attention to detail, which I believe are valuable skills in any role.
3. Music: Music is a significant part of my life. I play/dabble with the piano and also enjoy attending concerts and exploring different genres. Music has taught me the importance of teamwork (if in a band), dedication, and the ability to appreciate diverse perspectives, which can be applied in a professional setting.
If you have an interest in writing, you can definitely mention it when an employer asks about your hobbies. Here's a way to discuss your passion for writing:
I'm an avid writer in my free time. Whether it's crafting short stories, maintaining a personal blog, or even contributing to online communities, writing is a creative outlet for me. It has honed my communication skills, attention to detail, and ability to convey complex ideas concisely. These skills have proven beneficial in my professional life, especially when it comes to clear and effective communication in written documents and emails.