De'Neisha Whitfield
Victorville,CA
Summary
Driven to exceed expectations, I leveraged my problem-solving abilities and customer service expertise at DEF Enterprise to enhance customer satisfaction and loyalty. Skilled in CRM software and active listening, I effectively resolved complaints, contributing to a significant increase in repeat business. My dedication to quality service and team collaboration consistently met productivity goals, underscoring my results-oriented approach.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
DEF Enterprise
06.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborate with team members and retail partners to coordinate promotional activities and maximize enrollment opportunities.
- Present information about our client's programs and services clearly and persuasively, highlighting key features and benefits.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
Picker
Amazon
05.2022 - 04.2023
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Contributed to the achievement of warehouse performance goals by consistently meeting or exceeding individual picking targets.
- Followed safety protocols and procedures to minimize workplace accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Pulled orders quickly to maintain demanding productivity goals.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Sorted and organized items in designated areas for easy access.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Conducted periodic inventory audits to verify accuracy.
Picker Packer
Adecco Staffing
11.2021 - 01.2022
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Associate of Arts - Business
Victor Valley College
Victorville, CA 05.2001 -
High School Diploma -
Victor Valley Adult School
Victorville, CA 05.2001 -
Skills
Customer Service
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionTimeline
Customer Service Representative
DEF Enterprise
06.2023 - 05.2024
Picker
Amazon
05.2022 - 04.2023
Picker Packer
Adecco Staffing
11.2021 - 01.2022
Associate of Arts - Business
Victor Valley College
05.2001 -
High School Diploma -
Victor Valley Adult School
05.2001 -