De'Neisha Whitfield
Victorville,CA
Summary
Driven to exceed expectations, I leveraged my problem-solving abilities and customer service expertise at DEF Enterprise to enhance customer satisfaction and loyalty. Skilled in CRM software and active listening, I effectively resolved complaints, contributing to a significant increase in repeat business. My dedication to quality service and team collaboration consistently met productivity goals, underscoring my results-oriented approach.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
DEF Enterprise
06.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborate with team members and retail partners to coordinate promotional activities and maximize enrollment opportunities.
- Present information about our client's programs and services clearly and persuasively, highlighting key features and benefits.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
Picker
Amazon
05.2022 - 04.2023
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Contributed to the achievement of warehouse performance goals by consistently meeting or exceeding individual picking targets.
- Followed safety protocols and procedures to minimize workplace accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Pulled orders quickly to maintain demanding productivity goals.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Sorted and organized items in designated areas for easy access.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Conducted periodic inventory audits to verify accuracy.
Picker Packer
Adecco Staffing
11.2021 - 01.2022
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Followed orders precisely for correct items, sizes and quantities.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Associate of Arts - Business
Victor Valley College
Victorville, CA 05.2001 -
High School Diploma -
Victor Valley Adult School
Victorville, CA 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Customer Relations
Call center experience
Problem-solving abilities
Data Entry
Complaint resolution
Data Collection
Problem Resolution
Critical Thinking
Microsoft Excel
Appointment Scheduling
Computer Proficiency
Scheduling
Information Security
Account updating
Paperwork Processing
Complaint Handling
Customer satisfaction measurement
Customer Relationship Management (CRM)
Live chat support
Consultative Sales
Follow-up skills
Technical Support
Microsoft Outlook
Client Relations
Customer Education
Microsoft Office Suite
Conflict Resolution
Microsoft PowerPoint
Product and service solutions
Documentation
Team Development
Payment Processing
Building rapport
Coordination
Reading Comprehension
Sales expertise
Quality Control
Administrative Support
Order Processing
Call Center Operations
CRM Software
Product Education
Service Upselling
Product Sales
Professional telephone demeanor
Sales closing
Money handling abilities
Dispute Resolution
De-Escalation Techniques
Research
Brand representation
Clerical Support
Staff education and training
Filing
Proofreading
Promotional support
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionTimeline
Customer Service Representative
DEF Enterprise
06.2023 - 05.2024
Picker
Amazon
05.2022 - 04.2023
Picker Packer
Adecco Staffing
11.2021 - 01.2022
Associate of Arts - Business
Victor Valley College
05.2001 -
High School Diploma -
Victor Valley Adult School
05.2001 -