Deneja Jordan
Memphis,TN
Summary
Achieved high standards of patient care through proactive teamwork and support. Delivered exceptional service by actively contributing to a collaborative environment. Completed tasks efficiently, demonstrating resilience in high-pressure situations. Positioned to add value and drive success within the organization.
Overview
13
13
years of professional experience
Work History
Crew Member (Trainer)
Chick Fil A
Collierville, TN
08.2013 - 12.2015
- Boosted customer satisfaction by delivering exceptional service support. Elevated brand reputation through proactive customer engagement. Achieved positive feedback by addressing customer needs promptly.
- Recorded and confirmed customer orders to ensure accurate fulfillment.
- Handled cash register operations, ensuring accurate and timely transaction processing.
- Oversaw food preparation activities, focusing on efficiency and quality control in meal production.
- Executed drive-thru procedures, maintaining high standards of speed and accuracy during peak hours.
- Coordinated training initiatives for new employees, focusing on company policies, procedures, and best practices.
- Conducted regular inspections and maintenance of store environment to promote a welcoming atmosphere for customers.
- Monitored adherence to safety policies and health regulations to maintain a secure environment.
- Oversaw replenishment of stock levels to support efficient store operations and enhance customer experience.
- Oversaw quality control processes to ensure guests consistently received superior products.
Caregiver
Brookdale Assisted Living
Memphis, TN
03.2014 - 05.2015
- Engaged with residents to provide meaningful support and foster social connections.
- Coordinated assistance for residents in daily activities, ensuring comfort and safety.
- Documented daily observations of residents' medication intake, behavioral trends, and any alterations in physical condition.
- Assisted residents in navigating to and from dining areas, ensuring safety and comfort.
- Managed daily light housekeeping responsibilities, including dusting, vacuuming, and surface sanitization.
- Achieved high server availability through effective maintenance practices. Resolved server issues promptly, enhancing team productivity. Strengthened server performance by implementing proactive maintenance strategies.
Direct Support Professional (DSP)
Clara’s Butler Nursing and Personal Care Services
Bartlett, TN
05.2016 - 05.2017
- Administered medications to ensure patient compliance and safety.
- Facilitated daily living activities for enhanced client independence.
- Oversaw resident supervision during group activities.
- Facilitated scheduling of residents' medical appointments.
- Designed and executed dietary meal plans tailored to individual nutritional needs.
- Executed glucose monitoring procedures to ensure patient health and safety.
Medical Assistant (Externship)
Christ Community Health Services Raleigh
Memphis, TN
08.2016 - 02.2017
- Oversaw daily administrative tasks, including data entry and file management, to maintain operational workflow.
- Performed injection procedures, ensuring adherence to safety protocols and patient comfort.
- Achieved high patient satisfaction through efficient blood draw practices. Delivered accurate blood samples to streamline diagnostic processes. Enhanced operational efficiency by implementing best practices in blood collection.
- Administered electrocardiograms, ensuring precise data collection for patient evaluations.
- Assessed and logged vital signs to facilitate timely medical interventions.
- Assisted in preparing patients for examinations, enhancing overall patient experience.
- Administered urinalysis tests, analyzing samples to detect potential health issues.
- Facilitated testing sessions to assess application usability and identify potential issues before deployment.
- Streamlined prescription processing, enhancing patient satisfaction. Improved medication accuracy through effective teamwork with healthcare staff. Optimized inventory management, reducing medication shortages.
- Implemented systematic monitoring of blood sugar levels to facilitate timely medical interventions.
- Implemented and monitored sterilization processes for medical instruments, enhancing operational efficiency and safety in clinical settings.
- Managed data entry processes in EMR software, ensuring precision and compliance with healthcare standards.
- Achieved improved patient outcomes through effective care management strategies. Enhanced operational efficiency by streamlining documentation procedures. Contributed to increased patient satisfaction ratings through attentive service.
- Conducted thorough cleaning and setup of examination rooms, prioritizing hygiene and readiness for patient consultations.
- Assisted in executing minor procedures, ensuring adherence to protocols.
Medical Assistant
Marion Primary Care Clinic
Marion, Arkansas
07.2017 - 2019
- Managed daily clinic operations by executing opening and closing protocols to maintain a secure environment.
- Executed laboratory preparation tasks to support experimental protocols and research objectives.
- Prepared exam rooms to facilitate efficient patient care and provider operations.
- Supported healthcare providers during patient examinations to enhance clinical efficiency.
- Collected and documented vital signs to support patient care protocols.
- Delivered injections to ensure patient health and treatment efficacy.
- Managed venipuncture processes to enhance patient care and safety. Oversaw venipuncture procedures, ensuring compliance with health standards. Led initiatives to improve venipuncture techniques for optimal patient outcomes.
- Supported patient health by overseeing and assisting with medication administration processes.
- Oversaw wound care procedures to enhance patient recovery and satisfaction. Coordinated with medical staff to implement best practices in wound management. Led efforts to maintain high-quality standards in wound care delivery.
- Performed thorough sterilization of medical equipment to maintain hygiene standards and support patient care.
- Developed strategic referral networks to enhance client engagement. Oversaw referral processes to ensure alignment with organizational goals. Cultivated relationships with stakeholders to optimize referral outcomes.
- Coordinated scheduling of patient appointments to enhance service delivery.
- Oversaw front desk operations, enhancing visitor experience through effective communication and organization. Managed appointment scheduling and phone inquiries, contributing to streamlined office workflows. Cultivated positive relationships with clients and staff, reinforcing a professional and inviting atmosphere.
- Conducted regular inventory assessments to ensure availability of essential medical supplies and medications.
- Managed centrifuge functionality to support laboratory processes and enhance sample analysis.
- Oversaw the integration of electronic and paper charting systems to enhance operational efficiency. Managed training sessions for staff on the use of electronic and paper charting methods. Coordinated efforts to streamline electronic and paper charting processes for improved accuracy.
- Oversaw the suture removal process to enhance patient care and safety. Coordinated with medical staff to deliver efficient suture removal services. Managed patient interactions during suture removals to ensure a positive experience.
- Provided specialized pediatric care to support the physical and emotional well-being of young patients.
Medical Assistant
MOGA
Memphis, TN
09.2020 - 11.2022
- Facilitated patient examinations and procedures to enhance clinic efficiency.
- Oversaw patient record management utilizing electronic health record systems to ensure data integrity.
- Instructed patients on treatment plans and medication protocols to enhance compliance and health outcomes.
- Facilitated training for new staff on clinical procedures and office protocols to enhance team collaboration.
- Streamlined organization and sanitation of exam rooms and medical equipment.
- Collected and documented patients' medical histories, medication details, symptoms, and allergies.
- Collected and recorded patients' vital signs to facilitate physician assessments.
- Guided patients to examination rooms, answered questions, and assisted in preparation for physician evaluations. Facilitated patient movement to exam rooms, addressed inquiries, and contributed to physician examination readiness. Directed patients to their respective exam areas, responded to questions, and supported preparations for medical assessments.
- Executed comprehensive medical records management, including filing, organizing, and scanning documents.
- Executed precise venipuncture and urine collection procedures to ensure reliable sample integrity.
- Ensured safety and cleanliness of clinical environment by strictly following infection control protocols and properly disposing of biohazardous waste.
OB Patient Representative
MOGA
Memphis, TN
11.2022 - 04.2026
- Assisted patients with hospital registration, enhancing the delivery experience.
- Handled patient inquiries and addressed issues, focusing on enhancing patient satisfaction.
- Engaged with healthcare providers to refine appointment scheduling systems and improve overall operational efficiency.
- Investigated and rectified billing concerns, contributing to improved patient satisfaction and clinic's fiscal integrity.
- Developed and implemented educational sessions for patients regarding healthcare policies and procedures, promoting adherence to prescribed treatment plans.
- Coordinated collection of patient financial responsibilities, ensuring transparency in delivery service costs.
- Achieved timely billing cycles through effective management of coding tasks. Improved accuracy of billing records, reducing errors in processing. Enhanced workflow efficiency in coding activities, contributing to overall productivity.
- Created detailed schedules to ensure timely completion of projects and tasks.
- Collaborated with insurance companies to streamline claims processes and enhance client service delivery.
Education
Medical Assistant Program - undefined
Concorde Career College
Memphis, TN02.2017
High School - undefined
Arthur Hill High School
Saginaw, MI05.2012
Skills
- CPR Certified
- Clerical Skills/EHR
- Medical Terminology
- Insurance Billing
- ICD/CPT Coding
- OSHA/HIPAA Compliance
- Laboratory Procedures
- Pharmacology
- Injections
- Patient Triage
- Vital Signs
- EKG
- Venipuncture
Timeline
OB Patient Representative
MOGA
11.2022 - 04.2026
Medical Assistant
MOGA
09.2020 - 11.2022
Medical Assistant
Marion Primary Care Clinic
07.2017 - 2019
Medical Assistant (Externship)
Christ Community Health Services Raleigh
08.2016 - 02.2017
Direct Support Professional (DSP)
Clara’s Butler Nursing and Personal Care Services
05.2016 - 05.2017
Caregiver
Brookdale Assisted Living
03.2014 - 05.2015
Crew Member (Trainer)
Chick Fil A
08.2013 - 12.2015
Medical Assistant Program - undefined
Concorde Career College
High School - undefined
Arthur Hill High School