Overview
Work History
Timeline
SoftwareEngineer

Denel R. Gobbi

Millersville,MD

Overview

9
9
years of professional experience

Work History

Bartender

Golden Horseshoe Golf Club
Williamsburg, VA
04.2024 - 08.2024
  • Greeted customers and provided excellent customer service
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment

Assistant Manager (Part-Time)

Purple - Montgomery Mall
Rockville, MD
05.2022 - 09.2022
  • Supported store operations by leading a team to deliver exceptional customer experiences, promoting Purple's innovative comfort solutions, and achieving sales targets
  • Assisted in managing inventory, merchandising, and visual displays to effectively showcase premium comfort products, driving brand engagement and sales growth
  • Trained and guided staff on product knowledge and customer service techniques, ensuring the team provided expert advice on mattresses, pillows, and other branded comfort products to meet customer needs

Clinic Manager

Massage Envy Spa
Clarksville, MD
12.2017 - 03.2020
  • Conducted staff training sessions to equip team members with essential skills and knowledge, enhancing overall performance
  • Led a high-performing team through clear communication, motivation, and effective task delegation to achieve operational goals
  • Oversaw inventory control processes, ensuring accurate stock levels and minimizing waste to optimize resource management
  • Implemented quality assurance protocols to maintain high standards and consistently exceed client expectations
  • Improved customer relations by delivering personalized service and promptly resolving any concerns, fostering client satisfaction and loyalty

Assistant Manager

Kneipp
Bethesda, MD
11.2016 - 12.2017
  • Led and motivated a team of employees to consistently meet and exceed company goals and objectives
  • Delivered exceptional customer service, enhancing the shopping experience and building lasting client relationships
  • Achieved strong sales performance, contributing to increased revenue and elevated client satisfaction
  • Efficiently managed inventory to maintain optimal stock levels, preventing overstock and stockouts
  • Implemented strategic visual merchandising techniques, boosting product visibility and driving sales
  • Trained and developed new and existing employees on company policies, procedures, and product knowledge to ensure team competency and compliance

Spa Coordinator

Robert Andrew Salon & Spa
Gambrills, MD
08.2015 - 11.2016
  • Met and exceeded sales targets by strategically promoting products and services to customers
  • Delivered outstanding customer service, promptly addressing inquiries and resolving concerns to enhance client satisfaction
  • Managed front desk reception duties, including greeting clients and efficiently managing incoming calls
  • Scheduled appointments effectively to optimize bookings and reduce wait times
  • Utilized in-depth knowledge of spa treatments to recommend tailored services, ensuring clients received the best experience

Timeline

Bartender

Golden Horseshoe Golf Club
04.2024 - 08.2024

Assistant Manager (Part-Time)

Purple - Montgomery Mall
05.2022 - 09.2022

Clinic Manager

Massage Envy Spa
12.2017 - 03.2020

Assistant Manager

Kneipp
11.2016 - 12.2017

Spa Coordinator

Robert Andrew Salon & Spa
08.2015 - 11.2016

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Denel R. Gobbi