Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denelle DiClaudio

Marlton,NJ

Summary

Successful Administrative Assistant with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Call Center Customer Service Representative

Action Plumbing
Marlton, United States
09.2021 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Administrative Assistant

Control Point Associates Inc
Mount Laurel, NJ
04.2018 - 02.2021
  • Generated reports and typed letters in Word and prepared Excel spreadsheets.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Managed over 20 customer calls per day and met time-sensitive deadlines.
  • Kept records in CRM to maintain customer data.
  • Resolved customer problems and complaints.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.

Administrative Assistant

Lovaas Institute For Early Intervention
Haddon Heights, NJ
02.2017 - 04.2018
    • Monitored and updated employee database and managed scheduling for team.
    • Interpreted management directives to define and document administrative staff processes.
    • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
    • Aided colleagues, managers and customers through regular communication and assistance.
    • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

Patient Service Representative

Drexel University College Of Medicine
Philadelphia, PA
01.2015 - 01.2017
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Reviewed daily care slips for doctors.
  • Compiled and reviewed medical charts.
  • Balanced deposits and credit card payments each day.
  • Educated patients on medicine and at-home healthcare tools.
  • Explained plans for treatment and payment options.
  • Assisted patients in filling out check-in and payment paperwork.
  • Generated monthly statements to check outstanding balances.
  • Used Microsoft products to schedule appointments.

Administrative Assistant

Cynergy Group
Hammonton, New Jersey
05.2012 - 12.2014
    • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Drafted professional memos, letters and marketing copy to support business objectives and growth.
    • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
    • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
    • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

Bachelor of Arts - Communications

Rowan University
Glassboro, NJ
05.2012

Skills

  • Ease with Computers and Technology
  • Microsoft Office Suite
  • Microsoft Teams
  • Multi-Line Telephone Systems
  • Appointment Coordination
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Verbal and Written Communication
  • Professional and Courteous
  • Meticulous Attention to Detail

Certification

  • Council of Supply Chain Management Professionals, Certification received with the following concentrations:
  • Supply Chain Management Principals
  • Demand Planning
  • Manufacturing
  • Transportation
  • Warehouse
  • Inventory Management
  • Customer Service operations
  • Supply Management and Procurement

Timeline

Call Center Customer Service Representative

Action Plumbing
09.2021 - Current

Administrative Assistant

Control Point Associates Inc
04.2018 - 02.2021

Administrative Assistant

Lovaas Institute For Early Intervention
02.2017 - 04.2018

Patient Service Representative

Drexel University College Of Medicine
01.2015 - 01.2017

Administrative Assistant

Cynergy Group
05.2012 - 12.2014

Bachelor of Arts - Communications

Rowan University

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Denelle DiClaudio