Denequa Colvin

Aria, MGMRI

Las Vegas , NV

03.2022 - Current

Supervised and managed daily scheduling, tasking and administration.
High Speed Data entry of 25MBPS
Routed calls to police, fire, and ambulance service to meet individual call needs.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Make decision based on policies and past precedents, seeking guidance when necessary
Process, via computer, all customers requests
Utilize multiple (sometimes complex) systems, programs, and monitors in order to research information
Monitored and tracked dispatch communication systems
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need

Cosmopolitan Of Las Vegas

Las Vegas, NV

08.2018 - 12.2021

Provided primary customer support to internal and external customers.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Answered customer telephone calls (average 50 calls per day) promptly to aid in specific requests for service.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

Sahara Hotel And Casino

Las Vegas, NV

11.2014 - 05.2018

Trained new hires on reporting procedures, contributing to more efficient and knowledgeable team overall.
Streamlined report generation process for increased efficiency and faster turnaround times (60wpm).
Edited and proofread technical documents for accuracy and consistency.
Learned and adapted quickly to new technology and software applications.
Compiled, organized and wrote help files to support illustrations of incidents taken place.
Selected photographs and wrote documentation while assisting with one-on-one customer service to promote customer satisfaction illustrate written materials.
Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
Monitored and tracked dispatch communication systems.

Summary