Denese Sponsel
Steubenville,OH
Summary
Dynamic retail professional with a proven track record at Lowe's Home Centers, excelling in merchandise planning and customer service. Recognized for boosting sales through innovative visual merchandising strategies and maintaining optimal stock levels. A reliable team player with strong problem-solving skills, dedicated to enhancing the customer experience and driving store success.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Merchandiser
Lowe's Home Centers, LLC
Steubenville, OH
04.2023 - 03.2026
- Analyzed product placement to optimize sales and enhance customer experience.
- Collaborated with team members to maintain inventory accuracy and presentation standards.
- Assisted in executing promotional displays, ensuring compliance with company guidelines.
- Monitored stock levels, proactively managing reorders to prevent product shortages.
- Developed visual merchandising strategies to increase product visibility and attract customers.
- Trained new staff on merchandising techniques and best practices for store presentation.
- Coordinated with vendors to ensure timely delivery of products and promotional materials.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
Private Personal Caregiver
William Bowman
Steubenville, OH
02.2010 - 03.2023
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted with mobility and transportation, enhancing client independence and quality of life.
- Administered medication and monitored health conditions, maintaining accurate records for healthcare providers.
- Developed personalized care plans based on individual client needs, fostering trust and effective communication.
- Implemented best practices for hygiene and safety protocols, ensuring compliance with industry regulations.
- Collaborated with families to address concerns and enhance overall caregiving approach tailored to each client.
- Evaluated client progress regularly, adjusting care strategies to optimize health outcomes and satisfaction levels.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored progress and documented patient health status changes to keep care team updated.
- Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
- Provided emotional support for clients during difficult times, fostering trust and strong rapport.
- Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
- Maintained detailed records of client progress, enabling accurate reporting to family members and healthcare professionals involved in their care plan.
- Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.
- Enhanced quality of life for clients by facilitating social activities and outings designed to engage and stimulate.
- Conferred with supervisor to discuss patient condition and medical care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
Delivery Driver Non CDL
Distribution Management Corporation (DMC)
Albuquerque, NM
06.1995 - 08.2002
- Delivered packages efficiently while adhering to safety and traffic regulations.
- Maintained accurate records of deliveries using GPS tracking systems.
- Communicated effectively with dispatch to optimize delivery routes.
- Conducted routine vehicle inspections to ensure operational safety and compliance.
- Trained new drivers on company policies and safe driving practices.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Analyzed delivery patterns to identify opportunities for improved logistics operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Education
Industrial Psychology
EUNM
Roswell, NMGED -
Valley High School
Albuquerque, NM06-1980
Skills
Reliable and punctual
Friendly and outgoing
Stock rotation
Pricing and shelf labeling
Maintaining stock levels
Active listener
Merchandise planning
Store maintenance
Pricing and signage updates
Product inventory counts
Sales techniques
Retail sales professional
Planogram design
Markdown procedures
In-store support
Fixture placement
Plan-o-gram implementation
Merchandising trends
Floor set design
Retail
Customer service
Multitasking
Problem-solving
Clear communication
Attention to detail
Certification
Fork lift certified
Timeline
Merchandiser
Lowe's Home Centers, LLC
04.2023 - 03.2026
Private Personal Caregiver
William Bowman
02.2010 - 03.2023
Delivery Driver Non CDL
Distribution Management Corporation (DMC)
06.1995 - 08.2002
Industrial Psychology
EUNM
GED -
Valley High School