Summary
Overview
Work History
Education
Skills
Timeline

Denese Staton

Summary

Highly organized and detail-oriented customer service representative and administrative assistant with 5 years of experience. Proven track record in delivering exceptional customer service and support, with a strong focus on problem-solving, effective communication, and time management. Highly adaptable, thriving in fast-paced environments while demonstrating multitasking abilities, keen attention to detail, and active listening skills. Committed to enhancing customer satisfaction and streamlining administrative processes.

Overview

6
6
years of professional experience

Work History

Engagement Center Representative

Syneos Health
12.2021 - Current
  • Collaborate with stakeholders regarding patient information
  • Educate stakeholders on FDA REMS program and how to enroll patients
  • Processed patient data into Salesforce for over 50 patients a day
  • Provided pharmacies with authorization to dispense medication
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Customer Service Representative

Capital Health OBGYN
05.2021 - 12.2021
  • Checked patients in and out of the office for appointments
  • Scheduled approximately 40 appointments and procedures for patients
  • Communicated with doctors and nurse practitioners regarding patients
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Office Administrator

Kessler Rehabilitation Center
12.2019 - 03.2020
  • Scheduled patients for services within established guidelines
  • Greeted and registered patients in a timely, professional and customer-focused manner; ensured thorough completion of all necessary patient forms with appropriate signatures and copies of insurance cards
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Verified patient information prior to initial evaluation; clearly explained benefits to the patient including all patient financial responsibility, billing processes and outpatient policies and procedures
  • Collected patient co-payment, and fees for supplies and aftercare services
  • Maintained office and facility inventory and ordered supplies as needed

Beauty Advisor/Associate

Target
02.2019 - 06.2019
  • Assisted customers with finding products for their skincare needs
  • Applied makeup to customers
  • Placed new products on the floor from shipment
  • Planned, organized, and created store beauty events
  • Assembled end caps according to store layouts

Customer Service Operator

Mount Sinai Hospital
07.2018 - 11.2018
  • Operated a switchboard and telephone in a high-energy, fast-paced environment
  • Provided outstanding customer service to all staff, community, physicians and patients using the phone system, pagers, as well as on-line computer paging systems
  • Followed customer service standards for phone communications
  • Entered data frequently for doctors, patients, and nurses
  • Demonstrated excellent organizational skills while overseeing numerous calls per day

Education

Associates - Business Management

Fashion Institute of Technology, New York
05.2019

Skills

  • Customer Support
  • Goal-oriented mindset
  • Data entry proficiency
  • Staff Training
  • Records Management
  • Paperwork Processing

Timeline

Engagement Center Representative - Syneos Health
12.2021 - Current
Customer Service Representative - Capital Health OBGYN
05.2021 - 12.2021
Office Administrator - Kessler Rehabilitation Center
12.2019 - 03.2020
Beauty Advisor/Associate - Target
02.2019 - 06.2019
Customer Service Operator - Mount Sinai Hospital
07.2018 - 11.2018
Fashion Institute of Technology - Associates, Business Management

Similar Profiles

CREATE PROFILE
Denese Staton