Denesha Anderson
Montgomery,AL
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive profitability and achieve business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
BTOPSPOT
Montgomery, AL
05.2022 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Effectively upsold menu items to increase sales revenue by XX%
- Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
- Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary
- Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
Receptionist
Around the Corner Lawn Service
Dothan, AL
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Vtech Solution Inc
Montgomery, AL
11.2020 - 10.2022
- Assisted customers by helping complete FAFSA Application step by step
- Assisted customers with troubleshooting their accounts
- Assisted customers with loan information
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Money Center Cashier
Walmart
Ozark, AL
05.2019 - 10.2020
- Assisted customers by cashing checks, reloading cards, processing money orders and bill payment
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Handled returns and exchanges according to company policies, ensuring customer satisfaction
Unit Supply Specialist
Alabama army national guard
Brundidge, AL
04.2015 - 02.2019
- Conducted inventory in the unit
- Ordered gear for unit and soldiers
- Managed end-to-end supply chain operations, including procurement, inventory management, and logistics
- Developed and implemented strategic sourcing strategies to optimize supplier relationships and reduce costs
Front Service Clerk
Publix
Dothan, AL
09.2016 - 01.2017
- Efficiently bagged groceries for customers, ensuring items were properly sorted and protected during transportation
- Demonstrated strong attention to detail by carefully handling fragile or perishable items while bagging groceries
- Managed multiple tasks simultaneously, such as bagging groceries, retrieving carts, and assisting customers with inquiries
- Received multiple positive customer feedback comments for providing exceptional bagging service
Education
Bachelor Of Science - Rehabilitation Science
Troy University
Troy, ALHigh school diploma - undefined
Barbour Co High School
Clayton, AL05.2015
Skills
- Secret Clearance, Supply Chain
- Military Experience
- Microsoft Office
- Caregiving
- Customer Service
- Medical Terminology
- Money Handling
- Call Center
- Sales Experience
- DoD Experience
- Computer Networking
- Logistics
- SAP
- Hospitality
- Google Docs
- Help Desk
- Intelligence Experience
- Negotiation
- Clerical experience (1 year)
- Network Support
- Process Improvement
- Information Security
- Customer Support
- Customer Care
- Supply chain
- Computer networking
- Information security
- Serving
- Clerical experience
- Help desk
- Typing
- Cash register
- Sales
- Cash handling
- Customer service
- Product demos
- Network support
- Wine knowledge
- Fine dining experience
- Restaurant experience
- Basic math
- English
- Windows
- Medical terminology
- Financial services
- VPN
- Communication skills
- Organizational skills
- Phone etiquette
- Marketing
Certification
Driver's License
Military Service
- Branch: Army National Guard
- Service Country: United States
- Rank: E4
- April2015 to January2019
- 92Y Unit Supply Specialist
- Conducted inventory
- Issued equipment
- Annual training
- PT
- Army Values
Timeline
Server
BTOPSPOT
05.2022 - Current
Receptionist
Around the Corner Lawn Service
08.2021 - Current
Customer Service Representative
Vtech Solution Inc
11.2020 - 10.2022
Money Center Cashier
Walmart
05.2019 - 10.2020
Front Service Clerk
Publix
09.2016 - 01.2017
Unit Supply Specialist
Alabama army national guard
04.2015 - 02.2019
High school diploma - undefined
Barbour Co High School
Bachelor Of Science - Rehabilitation Science
Troy University