Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denesha Cooper

Crandall

Summary

Meticulous, patient-focus Certified Medical Assistant with two years’ experience in providing a variety of healthcare services and administrative assistant to support organizational objective. Possess a genuine passion for delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients, work collaboratively with care teams at all levels, and stay abreast of all current standards and best practices.

Customer service professional equipped with strong background in client relations and problem-solving. Skilled in active listening, effective communication, and conflict resolution to ensure customer satisfaction. Known for strong team collaboration, adaptability, and reliability in meeting evolving demands. Consistently delivers results through empathy, patience, and solutions-focused approach.

Experienced with customer support, providing effective and empathetic solutions to enhance satisfaction. Utilizes strong communication and problem-solving skills to address and resolve inquiries promptly. Track record of building rapport with customers and ensuring positive service experience.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Adovcate

Sedgwick Claims Management
12.2022 - Current
  • Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
  • Enhanced company reputation through exceptional customer service and follow-up on inquiries.
  • Collaborated with team members to achieve shared goals in improving overall customer experience.
  • Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Guardian Life Insurance
05.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Human Services Assistant

Florence County Disabilities & Special Needs Board
06.2019 - 03.2024
  • Cared for physically and mentally disabled patients unable to support themselves.
  • Assisted with patients’ daily activities, including eating, using the restroom, bathing, and other needs.
  • Measured and documented all vital signs on an ongoing basis, reporting abnormalities or emergencies when appropriate.
  • Implemented and practiced health safety and disease control procedures.
  • Administered treatment prescribed by RN and nursing staff, documented intake, and recorded any adverse reactions.

Education

Certified Medical Assistant -

LowCounty Medical Training, LLC
Kingstree, SC
06.2021

BS - Mass Communication

Johnson C Smith University
Charlotte, NC
05.2016

High School Diploma -

Kingstree Senior High School
Kingstree, SC
05-2012

Skills

  • Maintain patient files
  • Health Regulatory Compliance
  • Medical Office Management
  • Medical Billing & Coding
  • Completing insurance forms
  • Medical Records Management
  • Database Management
  • Taking Patient Vitals
  • Blood Draws & injections
  • Patient Care Advocacy
  • Prioritization
  • HIPAA Knowledge
  • Administrative Support
  • Conflict Resolution
  • Medical Marketing
  • Exceptional communication skills
  • Follow-up skills
  • Complaint handling
  • Active learning
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Inbound customer service
  • Call logging
  • Call handling
  • Security verification

Certification

  • Certified EKG Technician, August 2021
  • Certified CPR, June 2021
  • Certified OSHA Training, 30 HRS June 2021
  • Certified Medical Technical, June 2021
  • Certified SAFE Serve, June 2021

Timeline

Customer Care Adovcate

Sedgwick Claims Management
12.2022 - Current

Customer Service Representative

Guardian Life Insurance
05.2022 - 11.2024

Human Services Assistant

Florence County Disabilities & Special Needs Board
06.2019 - 03.2024

BS - Mass Communication

Johnson C Smith University

Certified Medical Assistant -

LowCounty Medical Training, LLC

High School Diploma -

Kingstree Senior High School

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