Denesha Grier
Customer Servies
Somerdale,NJ
Summary
Proven leader with extensive experience at Walmart enhancing team productivity and quality through effective supervision and targeted coaching. Excelled in problem-solving and team motivation, achieving significant improvements in workflow efficiency. Skilled in staff training and conflict resolution, consistently fostering collaboration and exceeding performance expectations. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Leader
Walmart
02.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Leader
Federal Express
08.2020 - 11.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Streamlined workflow for increased efficiency through regular process evaluations and adjustments.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Contributed ideas during quarterly planning meetings that resulted in more efficient workflows within the team''s responsibilities.
Event Security Guard
Strike Force Security
05.2017 - 07.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Reported irregularities such as fire and safety hazards to maintenance.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
Security Officer
Securitas Security Services USA
02.2017 - 01.2018
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
No Degree - Business Administration And Management
Essex County College
Newark, NJ 05.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Problem-Solving
Mentoring
Documentation And Reporting
Client Support
Staff Training
Issue Resolution
Daily workflow improvement
Conflict Resolution
Timeline
Team Leader
Walmart
02.2022 - Current
Team Leader
Federal Express
08.2020 - 11.2022
Event Security Guard
Strike Force Security
05.2017 - 07.2020
Security Officer
Securitas Security Services USA
02.2017 - 01.2018
No Degree - Business Administration And Management
Essex County College
05.2001 -