Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denesha McCarver

Detroit

Summary

Professional with strong background in patient engagement and healthcare services. Proven ability to enhance patient experience through effective communication, empathy, and problem-solving. Reliable team player known for adaptability and achieving results. Skilled in patient education, data management, and fostering positive relationships.

Experienced with patient engagement and communication strategies. Utilizes empathy and active listening to enhance patient satisfaction and trust. Track record of effectively managing patient concerns and improving healthcare experiences.

Overview

15
15
years of professional experience

Work History

Patient Engagement Specialist

Oakstreet Health
07.2023 - Current
  • Utilized electronic health record systems effectively managed and organized patient data securelyss.
  • Streamlined communication between healthcare providers and patients for improved treatment adherence.
  • Maintained accurate records of all client interactions, allowing for efficient tracking of progress toward individual goals over time.
  • Enhanced patient engagement by developing and implementing personalized care plans.

Teacher

Beyond Basics
05.2021 - 07.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Patient Care Technician

Pace of Southeast Michigan
04.2017 - 05.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Certified Nursing Assistant

Fairlane Nursing Home
11.2009 - 04.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Education

Associate of Arts - Social Work

Henry Ford College
Dearborn, MI
05-2020

Skills

  • HIPAA compliance
  • Follow-up coordination
  • Appointment scheduling
  • Healthcare
  • Basic life support
  • Vital signs monitoring

Timeline

Patient Engagement Specialist

Oakstreet Health
07.2023 - Current

Teacher

Beyond Basics
05.2021 - 07.2023

Patient Care Technician

Pace of Southeast Michigan
04.2017 - 05.2021

Certified Nursing Assistant

Fairlane Nursing Home
11.2009 - 04.2017

Associate of Arts - Social Work

Henry Ford College

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Denesha McCarver