Denesha Petgrave
Orlando,FL
Summary
Experienced professional delivering exceptional administrative and operational support. Expert in program operations, procedures, and regulatory requirements. Coordinates daily actions to optimize program activities.
Overview
11
11
years of professional experience
Work History
Program Assistant/Employment Specialist
The Florida Institute for Community Inclusion
Oviedo, Florida
06.2019 - 08.2024
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Assisted management with planning and logistics for program activities.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
Substitute Teacher & Paraprofessional
Kelly Educational Staffing
Orlando, FL
02.2017 - 05.2019
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Monitored student progress throughout the day.
- Created an environment conducive to learning while managing challenging behaviors.
- Provided classroom instruction outlined in teacher's lesson plans.
- Requested as substitute teacher based on excellent referrals and trusted performance.
Food Server/Cashier/Greeter
Aramark
Orlando, FL
08.2013 - 04.2016
- Facilitated a welcoming atmosphere, making personal connections with regular guests.
- Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
- Stocked service areas with supplies during slow periods.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Associates Degree -
Valencia College
Orlando, FL05-2012
Diploma -
Timber Creek H.S
Orlando, FL06-2009
Some College (No Degree) -
University of Central Florida
Orlando, FLSkills
- Creative Problem-Solving
- Adaptability
- Teamwork and Collaboration
- Operations assistance
- Program Planning
- Progress Tracking
- Activity Planning
- Interpersonal Skills
- Multitasking and Organization
- Research abilities
- Building Relationships
- Upselling strategies
- Client Service
- Client Education
Affiliations
- Travel
- Photography
- Volunteering
Timeline
Program Assistant/Employment Specialist
The Florida Institute for Community Inclusion
06.2019 - 08.2024
Substitute Teacher & Paraprofessional
Kelly Educational Staffing
02.2017 - 05.2019
Food Server/Cashier/Greeter
Aramark
08.2013 - 04.2016
Associates Degree -
Valencia College
Diploma -
Timber Creek H.S
Some College (No Degree) -
University of Central Florida
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