Deneshia Gillis-Collins
Jacksonville ,FL
Summary
Highly motivated cross- trained medical assistant seeking a
rewarding career to utilize my skills, expertise, and medical proficiency to help increase patient satisfaction, and
efficiency in patient care.
Overview
5
5
years of professional experience
Work History
Medical Office Specialist
Dana Boston
01.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Medical Assistant
Freddie Slater
06.2022 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Customer Service Representative
Lisa Marchelle
12.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Medical Assistance
Florida Career College
Jacksonville, IL10-2022
High School
Lighthouse Christian School
Jacksonville, FL05-2021
Skills
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Claims processing
- Medical documentation
- Insurance verification
- Medical office equipment
- Patient demographics
- Patient care
- Customer service
- Problem-solving
- Cleaning and sanitizing
Timeline
Medical Office Specialist
Dana Boston
01.2023 - Current
Medical Assistant
Freddie Slater
06.2022 - 12.2022
Customer Service Representative
Lisa Marchelle
12.2019 - 09.2021
Medical Assistance
Florida Career College
High School
Lighthouse Christian School