Deneshia Hairston
Columbus,MS
Summary
Dynamic healthcare professional with extensive experience at Concentrix, excelling in patient advocacy and HIPAA compliance. Proven ability to resolve complex inquiries and enhance patient satisfaction through effective communication and problem resolution. Skilled in medical records management and adept at building trust with clients, ensuring a compassionate approach to service delivery. Seasoned Advisor with background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication. Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives through insightful advisement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Advisor II, Blended Support
Concentrix
Columbus, MS
01.2025 - 07.2025
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Updated patient files in accordance with company policy and procedure guidelines.
Customer Service Representative
Alorica
Columbus, MS
06.2024 - 11.2024
- Process, resolve, and respond to members, providers or beneficiary inquiries received via multiple contact methods regarding benefits, eligibility, material forms, ID cards, complex inquiries and quality care issues.
- Direct and adjust claim related inquiries.
- Initiate status reports or service recovery letters to inquirer.
Patient Advocate Specialist
FirstSource Solutions
Columbus, MS
04.2020 - 11.2022
- Company Overview: Baptist Memorial Hospital
- Converse with patients by telephone or in person to provide information about services.
- Keep records of patients interactions, details of inquiries, or comments as well as actions taken.
- Contact patients to respond to inquiries, notify patients on claim investigation results or planned adjustments.
- Review claim adjustments with patients and any HIPPA dealers.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Gathered and analyzed patient information to determine special program eligibility.
- Baptist Memorial Hospital
Customer Service / Cashier
Cricket Wireless
Columbus, MS
10.2018 - 11.2019
- Greet customers and answer questions regarding services and products.
- Help locate products, check prices on merchandise and stock and organize shelves and displays.
- Perform opening and closing duties and assist customers with technical issues.
- Comfortable working in fast-paced environment with diverse customers and staff members.
Customer Service Representative
Sitel Corporations
Starkville, MS
10.2015 - 01.2017
- Interacted with customers via inbound calls to resolve customer inquiries.
- Took action and followed up to ensure timely and efficient problem resolution.
- Entered customer data in an accurate and thorough manner.
- Communicated in a clear and concise manner and worked effectively as a team member.
- Troubleshot technical problems and assisted with bill payment.
Education
Undergraduate Certificate - Medical Billing & Coding
DeVry University
Lisle, IL07-2025
Associate of Science Degree - Health Sciences - Medical
Ultimate Medical Academy
Clearwater, FL01.2019
High School Diploma -
Columbus High School
Columbus, MS05.2012
Skills
- Microsoft Office
- MS Excel
- MS Word
- MS PowerPoint
- MS Outlook
- CMS1500 Claim Form
- EPIC
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Office Accounting
- Medical Records Management
- Release of Information
- HIPAA Compliance
- Medical Transcription
- Basic Coding Skills for ICD
- Basic Coding Skills for CPT
- Medicare
- Medicaid
- HMO
- PPO
- Medical Laws & Ethics
- Anatomy & Physiology
- ICD-9
- ICD-10
- Patient Needs Assessment and Referral
- Gathering Information from Patients
- Communicating to Patients and Families
- Data Entry
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Customer Account Management
- Patient advocacy
- Customer service
- HIPAA compliance
- Medical coding
- Documentation accuracy
- Problem resolution
Timeline
Advisor II, Blended Support
Concentrix
01.2025 - 07.2025
Customer Service Representative
Alorica
06.2024 - 11.2024
Patient Advocate Specialist
FirstSource Solutions
04.2020 - 11.2022
Customer Service / Cashier
Cricket Wireless
10.2018 - 11.2019
Customer Service Representative
Sitel Corporations
10.2015 - 01.2017
Undergraduate Certificate - Medical Billing & Coding
DeVry University
Associate of Science Degree - Health Sciences - Medical
Ultimate Medical Academy
High School Diploma -
Columbus High School