Denesis Ravell
Huntington Beach,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Florist Assistant
One Love Flowershop
Torrance, California
10.2025 - Current
- Assisted customers with floral selections and arrangements.
- Managed inventory by organizing and restocking flower supplies.
- Prepared floral bouquets for deliveries and in-store displays.
- Collaborated with team members to fulfill customer orders efficiently.
- Maintained cleanliness of workstations and storage areas daily.
- Supported special event setups with creative floral designs.
- Provided friendly service, answering customer inquiries promptly.
- Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.
- Maintained store shelves and displays to ensure that merchandise was organized attractively.
- Arranged bouquets according to customer specifications.
Waitress/Bartender
EGMR Staffing
06.2018 - Current
- Liaise with clients to identify their needs and to ensure customer satisfaction
- Fine dining atmosphere table setting/arrangements
- Work fast and efficiently
- Set up/clean up bar area
- Set up/clean tables
- Provide food and drink menu
- Attend customers needs
- Provide a friendly and energetic attitude
- Serve food
- Bus tables
- Serve cocktails
- Serves and provides wine information
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Used good communication skills to reduce guest dissatisfaction.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Sales Associate
Macy's
Newport Beach, California
03.2023 - 02.2025
- Operated cash register and processed transactions efficiently.
- Stocked merchandise and organized sales floor displays effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Processed transactions using a point-of-sale system.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Bagged or packaged purchases and wrapped gifts.
Cashier
Ross LLC
Huntington Beach, CA
09.2022 - 09.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Operated the POS system efficiently to ensure accurate transactions.
- Cross-trained colleagues on the proper use of POS systems for efficient checkout times.
- Greeted and informed customers of products, fostering positive store experiences.
- Maintained inventory and store visual presentation to meet customer needs.
- Resolved and de-escalated issues to address customer concerns.
- Communicated product features, advantages, and benefits to customers.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Attended scheduled training sessions and department meetings to build expertise.
- Encouraged customers to make additional purchases and suggested relevant items.
- Used product knowledge for handling objections.
- Processed credit card transactions quickly and securely.
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
Coach/Lifeguard
Calphin Aquatics
Seal Beach, CA
07.2020 - 05.2022
- Provide quality lessons for both children and adults
- Teach swim techniques to kids (3-17years) (baby level-advance swimming)
- Teach adults with zero experience to some experience
- Update parents/adult/child about progress made
- Do evaluations (move up levels/move down/ repeat level)(time and give a test swim required test)
- Help push pass one's fear of water
- Supervise coaches/train coaches
- Provide shadowing for coaches
- Lifeguard
- Data entry: update/load evaluation scores on the computer
- Provide comments or compliments for the day staff on pool deck area only
- Assist in meetings/presentations
- Developed and implemented strategies to improve organizational efficiency and reduce costs.
- Reviewed existing contracts between the organization and vendors and suppliers for accuracy.
- Performed data analysis to identify trends in organizational performance and recommend improvements.
- Assisted with the development of team goals, objectives, standards of performance and evaluation criteria.
- Remained calm and poised during periods of stress or when dealing with difficult people.
- Monitored pool to identify individuals in distress or other emergency situations.
- Enforced safety policies and rules to guests to prevent accidents.
- Set up and took down recreational equipment for special events.
Sales Associate / Cashier
OfficeMax
Union City, CA
06.2019 - 06.2020
- Promote any sale/promos
- Provide satisfactory customer service
- Clean before and after register area/store
- Assist customers with questions regarding in tech, ink, supplies, furniture, etc
- Provide printing services (print/copies/scan/fax/dictate documents/create business cards etc)
- Receive and finish online orders
- Change floor/set-up, inventory check, stock floor check
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained inventory and store visual presentation to meet customer needs.
Admin Assistant
Chabot College
Hayward, CA
08.2018 - 06.2019
- Greet and provide friendly feedback / assistance
- Answer admin questions/general questions
- Answer emails/ make phone calls for follow ups
- Filing and filing set-up
- Work with excel, Microsoft word, google docs, outlook, spreadsheet, powerpoint
- Create templates tables, labels
- Worksheets
- Check paper work going in and out the office
- Proof read documentation/ soft copies
- Open and distribute mail
- Weekly meeting/reminders
- Maintain work area clean and organized
- Prep rooms for meetings / gatherings
- Assist manager in organizing and filing documents
- Managed day to day calendar for VP
- Technical support: help set-up wifi/ downloading/ converting documents into PDF, JPEG, etc
- Handled media sources (uploading/updating information on website)
- Coordinate inventory orders, office supplies, and travel arrangements for staff
- Assist/create a power point for presentations
- Maintained files and filing, keeping sensitive information confidential.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Organized monthly expense reports according to company policies and procedures.
Cashier
Banana Republic
Santa Clara, CA
08.2017 - 06.2018
- Met merchandising standards by keeping store stocked and products faced.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Helped customers find and select products.
- Followed checklist to complete retail store opening and closing activities.
- Operated cash register and POS to process sales transactions and handle payments.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Education
AA - Psychology
Golden West Community College
05-2023
Skills
- Trilingual: Spanish, ASL, English
- Great Communication skills
- Good problem-solver
- Detail oriented
- Excellent Customer Service
- People oriented
- Great team player
- Quick learner
- Intermediate in Microsoft
- Intermediate in Outlook
- Intermediate PowerPoint
Timeline
Florist Assistant
One Love Flowershop
10.2025 - Current
Sales Associate
Macy's
03.2023 - 02.2025
Cashier
Ross LLC
09.2022 - 09.2023
Coach/Lifeguard
Calphin Aquatics
07.2020 - 05.2022
Sales Associate / Cashier
OfficeMax
06.2019 - 06.2020
Admin Assistant
Chabot College
08.2018 - 06.2019
Waitress/Bartender
EGMR Staffing
06.2018 - Current
Cashier
Banana Republic
08.2017 - 06.2018
AA - Psychology
Golden West Community College