Deneste Metayer
North Miami
Summary
Dynamic professional with a proven track record in maintenance and repairs, and exceptional customer service skills, honed across roles at Valvoline and Walmart. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating meticulous attention to detail and the ability to thrive under pressure. Achieved significant improvements in service quality and operational efficiency.
Overview
18
18
years of professional experience
Work History
Valvoline Technician
Valvoline
07.2023 - 01.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
Assistant Manager
Mr Moes
12.2012 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Toys"R"Us
05.2009 - 01.2010
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Walmart
02.2006 - 04.2009
- Arranged racks and shelves for store aesthetics.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Supervision & Management - Business
Miami Dade College
Miami, FL06.2011
Marjory Stone Man Douglas High
Parkland Fl06.2006
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Maintenance and repairs
- Quality control
- Heavy lifting
- Repair services
- Routine Inspections
- Equipment Repair
Languages
French
Full Professional
Creole
Full Professional
Timeline
Valvoline Technician
Valvoline
07.2023 - 01.2024
Assistant Manager
Mr Moes
12.2012 - 11.2014
Sales Associate
Toys"R"Us
05.2009 - 01.2010
Sales Associate
Walmart
02.2006 - 04.2009
Supervision & Management - Business
Miami Dade College
Marjory Stone Man Douglas High
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