Denestiney Moore
Appleton,WI
Summary
Experienced Banker possessing expertise in managing personal, corporate and small business accounts. Accomplished in selling banking solutions to drive sales and revenue. Offering 6 years of experience in the banking industry as a Banker, 8 years of retail management and 15 years of sales based knowledge
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relationship Banker
Old National Banker
04.2023 - Current
- Active member of BNI(Business Network International) in Appleton
- Member of the ACE committee in the Fox Valley Market
- Currently part of Old Nationals Leadership Academy(expected completion before end of 2024)
Personal Banker
American Federal Bank
02.2022 - 03.2023
- Worked with local Realtors as a member of FMAARs Professional Development Committee
- A member of American Federals Volunteer and Culture Committee
- Partnered with Chief Marketing President to launch a Home Equity Campaign
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Approached prospective clients through cold calling and emails to meet sales targets
Retail Relationship Banker
BMO Harris Bank
09.2018 - 01.2022
- Culture Champion for Adams, WI Branch
- Consistently met and exceeded quarterly/annual goals for personal value add as well as referral goals for business partners
- Prospected for new business through networking and customer referral generation
- Developed customized solutions of deposit, lending and other solutions for personal and small business customers
Assistant Store Manager
Kmart, Sears Holding
05.2016 - 02.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Responded to customer concerns to significantly raise customer satisfaction ratings
- Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Walked through store areas to identify and proactively resolve issues that negatively impacted operations
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
Store Manager
Family Dollar
01.2015 - 05.2016
- Member of Store Inventory Team of 18 stores in the South Milwaukee/Racine/Kenosha Market
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing sales(over 220k increase vs LY)
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Managed inventory control, cash control and store opening and closing procedures
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- In charge of hiring, payroll and employee development
Assistant Store Manager
ALCO
05.2009 - 01.2015
- Managed opening, daily operations and closing procedures
- Responded to customer concerns, working with manager to raise customer satisfaction
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
Skills
- Relationship building and management
- Sales expertise
- Loans
- Staff management
- Schedule optimization
- Coaching and mentoring
- Employee development
- Client acquisition
- Operations management
Certification
Passed SIE(Securities Industries Essentials) (2023)
-Passing this exam allows the opportunity to take other FINRA top of exams(i.e Series 6 or 7 and Series 63 or 65) for Investments Licensing
Timeline
Relationship Banker
Old National Banker
04.2023 - Current
Personal Banker
American Federal Bank
02.2022 - 03.2023
Retail Relationship Banker
BMO Harris Bank
09.2018 - 01.2022
Assistant Store Manager
Kmart, Sears Holding
05.2016 - 02.2018
Store Manager
Family Dollar
01.2015 - 05.2016
Assistant Store Manager
ALCO
05.2009 - 01.2015