Denetra Dooley
Summary
Seeking Dispatcher role with 20 years of experience in customer service and supervision. Proven expertise in managing communications center operations, computer systems, and telephone systems. Skilled in delivering dispatch services efficiently, ensuring seamless coordination and problem-solving in high-pressure environments.
Dynamic Front Desk Supervisor with proven expertise in customer service, leadership, and attention to detail. Committed to enhancing guest experiences through effective problem-solving and communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Night Auditor Supervisor
Marriott
Memphis
11.2025 - Current
- Supervised night audit operations ensuring accuracy and compliance with company standards.
- Coordinated staff schedules to maintain optimal coverage during overnight shifts.
- Trained new auditors on procedures and systems for efficient workflow management.
Front Desk Supervisor / Night Auditor (Trainer)
Hilton Home2 Suites
Memphis
11.2023 - 11.2025
- Manage guest check-ins and check-outs, provide accurate quotes, secure bookings, and offer recommendations for local dining and activities.
- Address guest concerns promptly, ensuring a high level of customer satisfaction, and maintain cleanliness and organization of front desk and dining areas.
- Perform daily financial tasks including balancing cash reports, monitoring reorders, and ensuring accurate posting of revenues across departments.
- Conduct nightly audit procedures, verify wake-up call requests, balance cash receipts, prepare front office for incoming shift, and train new staff members.
Night Auditor (Trainer)
Fairfield Inn & Suites
Memphis
01.2023 - 02.2024
- Greeted guests, managed check-ins and check-outs, and effectively resolved guest complaints to maintain high levels of satisfaction.
- Conducted daily audits of hotel operations, verified guest account accuracy, and upheld safety and security protocols.
- Trained new team members on night audit processes and customer service standards using the Fosse system.
Casino Table Games Dealer / Customer Service
Gold Strike Casino Resort
Tunica
03.2014 - 11.2022
- Delivered high-quality customer service by greeting guests with warmth and creating an engaging and enjoyable gaming atmosphere.
- Executed table game operations with efficiency, managing monetary transactions and ensuring accurate distribution of chips and cards.
- Enforced gaming rules and regulations, ensuring fair play by vigilantly monitoring player behavior and reporting any irregularities.
- Collaborated effectively with team members to resolve service-related issues and maintain the integrity of casino operations.
Casino Table Games Dealer / Customer Service Agent
Harrah's Casino
Robinsonville
08.2004 - 03.2014
- Delivered exceptional customer service through direct interactions and phone communications, ensuring guest satisfaction and repeat patronage.
- Collaborated with team members to achieve project goals, develop solutions, and adhere to strict deadlines.
- Ensured game integrity by monitoring player behavior and casino floor activities, identifying and reporting any suspicious actions.
- Managed gaming operations with speed and accuracy, including rule explanation, bet placement, and transaction handling to ensure a seamless gaming experience.
Education
High School Diploma - General Studies
Melrose High School
Memphis, TNSkills
- Active Listener
- Customer Service
- Hospitality
- Negotiation
- Organizational Skills
- Order Entry
- Conflict Management
- Expert
- Cash Register
- Math
- Communication Skills
- Typing
- Leadership
- Guest Services
- Phone Etiquette
- Hotel Experience
- Front Desk
- Quality Control
- Computer Skills
- Sales
- Pricing
- Upselling
- Cash Handling
- Supervising Experience
- Salesforce
- Night Audit
- Multi-Line Phone Systems
- Operational Skills
- Problem-solving
- Attention To Detail
Certification
Food Handler Certification
Timeline
Night Auditor Supervisor
Marriott
11.2025 - Current
Front Desk Supervisor / Night Auditor (Trainer)
Hilton Home2 Suites
11.2023 - 11.2025
Night Auditor (Trainer)
Fairfield Inn & Suites
01.2023 - 02.2024
Casino Table Games Dealer / Customer Service
Gold Strike Casino Resort
03.2014 - 11.2022
Casino Table Games Dealer / Customer Service Agent
Harrah's Casino
08.2004 - 03.2014
High School Diploma - General Studies
Melrose High School