Denetra Williams
Fort Lauderdale
Summary
Offering exceptional interpersonal and organizational skills, ready to excel in fast-paced environment and learn new systems quickly. Brings understanding of customer service principles and effective communication techniques. Ready to use and develop attention to detail and problem-solving abilities in Customs and Border Protection Officer.
Overview
5
5
years of professional experience
Work History
Check-in Agent
Intercruises
2550 Eisenhower Blvd Fort Lauderdale FL 33316
12.2024 - Current
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
Server
Olive Garden
Montgomery, AL
10.2022 - 06.2023
- Duties: My job consisted of greeting guest when they were sat down at my table and being able to carry weight of more than 20 pounds on one hand and to get the food to the guest in a timely manner.
- Other tasks/responsibilities included being able to take another server's food to their guest if they were not able to take the food themselves. Also by the end of the night the server’s were responsible for being checked out by the managers and having to turn in the money that needed to be added to the till.
- Supervisor: Alex Heard Email: aheard.olivegarden@gmail.com
- Phone 334-260-9220
Cashier
Winn-Dixie
Fort Lauderdale, FL
11.2020 - 07.2021
- Duties: My job here consisted of greeting the customers who arrived in my checkout line and would have to bag their items as well as checking them out.
- Other responsibilities included making sure that my station was properly sanitized after every customer that I encountered and to make sure that bags were restocked and change for the cash register was restocked and in order.
- Supervisor: Nisha Hall Email: nishah45@gmail.com
- Phone: 954-764-2454
Education
Bachelor of Science - Criminal Justice
Alabama State University
Montgomery, AL12.2024
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Sheridan Technical College
Hollywood, FL03.2020
Skills
- With some special skills I am great with are brand ambassading I love to show off a brand and especially promote businesses that want to get more attention out to the public and bring in new clientele
- Also I am great with memorization and knowing how certain things are placed and I can retain information that I can see written on the board as in i can look at it one time and write it down while moving on to something else thats being said to me
- Stress tolerance
- Passport reviews
- Basic computer skills
- Check-in procedures
- Passport checks
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Time management
Timeline
Check-in Agent
Intercruises
12.2024 - Current
Server
Olive Garden
10.2022 - 06.2023
Cashier
Winn-Dixie
11.2020 - 07.2021
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Sheridan Technical College
Bachelor of Science - Criminal Justice
Alabama State University