Denetria Goolsby
Portsmouth,VA
Summary
I am a detail-oriented team player with strong organizational and communication skills. Having the ability to handle multiple projects simultaneously with a high degree of accuracy while insuring customer satisfaction makes me a valuable asset to your company. My goal is to be a dependable candidate successful at managing multiple priorities with a positive attitude while seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Vehicle Acquisition Coordinator
Enterprise Holdings
08.2017 - Current
- Maintained organized file management system to promote accessibility.
- Tracked and monitored progress on delivery orders or contracts.
- Maintained documentation for all purchases.
- Operationally and financially install all units for both daily and truck rental operations
- Processing payments of vehicles
- Communicates need to business management
- Processing tags and renewals
- Reviewing vehicle condition reports
- Inspect and accept vehicles
- Handle all request made by branches and management
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Increased numbers by 3% monthly
Front Desk Receptionist
Harbor Point Behavioral Health Center
08.2014 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Call Center Customer Service Representative
DIRECTV
01.2014 - 08.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Generated customer service reports to track customer satisfaction.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06.2010
Skills
- Good Communication Skills
- Data Evaluation
- Microsoft Office
- Excellent Written and Oral Communication
- Active Listening
- Time Management
- Work Organizing and Prioritizing
- Recordkeeping Organization
- Critical Thinking
- Oracle PeopleSoft
- Document Control
- Telephone Skills
Timeline
Vehicle Acquisition Coordinator
Enterprise Holdings
08.2017 - Current
Front Desk Receptionist
Harbor Point Behavioral Health Center
08.2014 - 01.2020
Call Center Customer Service Representative
DIRECTV
01.2014 - 08.2014
High School Diploma -
Churchland High School