Denetria Snelling

• I Provided friendly, quality customer service to each Chipotle customer
• Taking orders and making change at the cash register correctly.
• Preparing food and following safety procedures.
• Keeping your workstation clean.
• Precisely following recipes to ensure the high-quality of food, and that it is the same every time.
• Helping put away supplies and merchandise after truck deliveries.
• Cooperating with management to resolve customer issues.”

• Achieved a customer satisfaction rate of 95% by implementing a new training program resulting in increased customer loyalty and sales
• Implemented inventory management system resulting in a 20% decrease in stock loss and improved overall store efficiency
• Trained and mentored new employees, resulting in a 25% reduction in turnover and an increase in team productivity by 40%.

• Implemented new cleaning techniques resulting in a 15% decrease in guest complaints and increased guest retention by 10%
• Reduced guest complaints by 50% by consistently providing top-notch cleaning services, utilizing time management techniques to ensure timely and thorough completion of tasks.

• Received multiple customer service awards for maintaining a positive attitude and resolving customer complaints quickly
• Recognized by management for outstanding customer service, receiving multiple customer compliments and maintaining high ratings on customer satisfaction surveys.

• I Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• I Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• I’ve Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.