Denetrice Rouse
Jacksonville,FL
Summary
Customer service oriented professional able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follow all applicable policies, procedures, and guidelines to ensure quality.
Overview
13
13
years of professional experience
Work History
Shipping Clerk
Samsonite
06.2019 - Current
- Coordinated with carrier representatives to arrange and issue instructions for shipment and delivery of materials
- Prepared bills of lading to accompany shipments and followed all company safety procedures
- Readied orders for shipment by carefully packing, sealing, and labeling merchandise in containers.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Warehouse Picker
Fanatics
06.2021 - 07.2023
- Picked and packed customer orders and worked effectively in fast-paced, high demand environment
- Met production goals and objectives to maintain schedule and operating efficiencies
- Upheld positive work atmosphere and promoted cooperation with vendors, co-workers, and management.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Collaborated with inventory control team for accurate stock levels and proper storage of goods.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Full Time Student
Ultimate Medical Academy
08.2020 - 07.2021
- Remained self-directed, motivated, and accountable for personal actions
- Came prepared for class and completed assignments on time
- Navigated new technology, utilized available resources, and set realistic expectations.
Re-Packer / Order Puller
Samsonite
03.2014 - 06.2019
- Used handheld scanner to pick items from bins in order to complete orders
- Packed products into designated boxes, taking care to protect items from damage and shifting in transit
- Repacked merchandise, tagged items, and palletized merchandise for shipment to distributors.
Customer Service Representative
ADT Alarm and Security Services
07.2011 - 09.2013
- Answered inbound phone calls from prospective and current customers regarding company product and services
- Completed door-to-door sales discussing available services and benefits of having a home security system
- Provided information beneficial to customers, resolved concerns, and documented interactions.
Education
Ultimate Medical Academy
Diploma - Medical Office and Billing Specialist -
Ultimate Medical Academy
01.2021
Skills
- Shipping and receiving
- Workplace Cleanliness
- Shipping Software
- Warehouse Safety
- Shipping procedures
- Labeling Accuracy
- Attention to Detail
- Shipment Tracking
- Logistics Coordination
- Inventory Counts
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid
- Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Timeline
Warehouse Picker
Fanatics
06.2021 - 07.2023
Full Time Student
Ultimate Medical Academy
08.2020 - 07.2021
Shipping Clerk
Samsonite
06.2019 - Current
Re-Packer / Order Puller
Samsonite
03.2014 - 06.2019
Customer Service Representative
ADT Alarm and Security Services
07.2011 - 09.2013
Ultimate Medical Academy
Diploma - Medical Office and Billing Specialist -
Ultimate Medical Academy
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