Denetris Maldonado
Pilot Point,TX
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Seeking a full-time position that would provide the opportunity for personal and career growth.
Overview
19
19
years of professional experience
Work History
Forklift Driver
Walmart
03.2020 - 01.2022
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Located products for packing department.
Merchandise Pricing and Signing Lead/Cash Room Clerk
JCPenney
08.2014 - 04.2020
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Coordinated and oversaw the execution of sign set-up and removal.
- Organized sign carts.
- Trained,motivated, and developed associates to the fullest of their potential through positive coaching and feedback.
Housekeeping Attendant
FC Dallas
07.2015 - 10.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked bathroom amenities such as toilet paper, paper towels, and soap.
- Reviewed daily inventory of supplies needed to complete assignments during events.
- Cleaning of suites by hand-dusting and wiping down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with cleaning supplies, and requested guest supplies.
- Sanitized all surfaces, wiped down cabinets, and swept and mopped floors
- Picked up ground liter.
Customer Service Cashier
HomeGoods
08.2016 - 09.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Replenished products in order to ensure that the customer needs were being met.
Front End Cashier/Home Support Merchandiser
Kroger
04.2013 - 08.2014
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Running the self-scan service area.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Organized items on shelves to help customers locate products easily and quickly.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Office Support Assistant
WT Communication Design Group, LLC
05.2010 - 02.2013
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Representative
Catastrophe Management Solutions
04.2012 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided support for insurance adjusters as well as insurance carriers.
- Provided primary customer support by assisting customers during a catastrophic event such as hurricanes, earthquakes, and flooding.
- Making initial contact calls and follow-up calls to insured's.
- Provided administrative support to adjusters out in the field.
Account Manager
MG Consulting Services, LLC
11.2007 - 05.2010
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Kept detailed records of daily activities through online customer database.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Temp Worker
AppleOne Employment Services
02.2007 - 11.2007
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Developed and documented collection procedures and policies to comply with government regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Reinstated repossessed cars for Capital One Auto Department.
Customer Care Representative Analyst
Cingular Wireless
02.2003 - 04.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and billing inquiries, and activations.
- Navigated multiple computer systems and applications to find information.
- Retained customers, made adjustments to customers accounts, collections,and also took payments for wireless accessories.
- Troubleshooted technical issues such as resetting of voicemails, changing of ring time.
- Reviewed over customers credit scores in order to ensure that a positive decision was being made on new activations and to determined if customer would be a high risk in allowing phone service.
Education
No Degree - Completion of The Professional Forensic Science
Ashworth University
GA02.2009
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL10.2007
No Degree - Completion of Property Management Program
Ashworth University
GA07.2007
Associate of Arts - Graphic Design
Southeast College of Technology
Metairie, LA10.1999
Skills
- Order Picking
- Bookkeeping
- Administrative Support
- Records Management
- Payment Processing
- Customer Service
- Customer Relations
- Inbound Customer Service
- Filing and Data Archiving
- Documentation and Recordkeeping
Timeline
Forklift Driver
Walmart
03.2020 - 01.2022
Customer Service Cashier
HomeGoods
08.2016 - 09.2017
Housekeeping Attendant
FC Dallas
07.2015 - 10.2017
Merchandise Pricing and Signing Lead/Cash Room Clerk
JCPenney
08.2014 - 04.2020
Front End Cashier/Home Support Merchandiser
Kroger
04.2013 - 08.2014
Customer Service Representative
Catastrophe Management Solutions
04.2012 - 04.2012
Office Support Assistant
WT Communication Design Group, LLC
05.2010 - 02.2013
Account Manager
MG Consulting Services, LLC
11.2007 - 05.2010
Temp Worker
AppleOne Employment Services
02.2007 - 11.2007
Customer Care Representative Analyst
Cingular Wireless
02.2003 - 04.2005
No Degree - Completion of The Professional Forensic Science
Ashworth University
Associate of Arts - Business Administration
American InterContinental University
No Degree - Completion of Property Management Program
Ashworth University
Associate of Arts - Graphic Design
Southeast College of Technology