Denett Smith
Cape Coral,FL
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Gifted with working with all types of customers.
Overview
6
6
years of professional experience
Work History
Service Advisor
OC Welch Ford Lincoln
Hardeeville, SC
02.2024 - 08.2024
- Participated in ongoing training activities related to automotive technology advancements.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Followed up with existing customers regarding past services performed on their vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Resolved customer complaints in an efficient and courteous manner.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Promoted available products and services to customers during service, account management and order calls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
Service Advisor
Miracle Chrysler Dodge Jeep
Graniteville, SC
01.2024 - 02.2024
- Same as above
Service Advisor
Prestige Ford
Mount Dora, FL
08.2023 - 01.2024
- Same as above
Service Advisor/Store Manager
Meineke Car Care
DeLand, FL
01.2023 - 08.2023
- Same as above
Assistant Manager
Pro Auto Care & Transmission
Eustis, FL
02.2022 - 03.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Project Coordinator
Hosanna Building Contractors
Apopka, FL
02.2020 - 03.2022
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Managed communication channels between various teams involved in the execution of complex projects.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Conducted risk assessments and identified potential issues that could affect project success.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assisted project manager in drafting schedules and related documentation.
Kitchen Manager
Gators Dockside
Ocoee, FL
06.2018 - 02.2020
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained new employees on kitchen procedures and policies.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Developed and implemented kitchen policies, procedures and quality standards.
- Ensured compliance with health and safety regulations.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Administrative Assistant
Hosanna Building Contractors
Apopka, FL
05.2018 - 02.2020
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed office supplies inventory and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Answered questions from customers regarding products and services offered by the company.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Compiled data from various sources into organized reports for review by management team.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Managed database systems containing customer contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Directed customer inquiries to appropriate department personnel.
- Conducted research on various topics as requested by management.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Proofread content for typo-free emails and documentation.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Drove customer feedback to deliver information to management for corrective action.
- Composed, edited and typed complex memos and reports with job-related software.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
High School Diploma -
Ocoee High School
Ocoee, FL01-2013
Skills
- CRM Software
- Quality Control
- Service Estimates
- Service Recommendations
- Clerical Support
- Data Entry
- Customer Service
- Technical Support
- Documentation And Reporting
- Computer Skills
- Price Quoting
- Cost Estimation
- Customer Retention
- Repairs Scheduling
- Service Scheduling
- Account Management
- Strong Work Ethic
- Product Training
- Service Order Flow
- Multitasking and Organization
- Work Order Interpretation
- Records Management
- Workflow Management
- Performance Goals
- Customer consulting
- Data Processing
- Tech-Savvy
- Call Center Operations
- Mechanical Aptitude
- Warranty Claims Process Management
- Technical knowledge
- Sales expertise
- Progress Reporting
- Attention to Detail
- Process Improvements
- Excellent Communication
- Client rapport
- Reporting and documentation
- Quality Inspection
- Complaint resolution
- Program follow-up and assessment
- Conflict Resolution
- Customer Relationship Management
- Handling Customer Complaints
- Records Maintenance
- Listening Skills
- Repair Quality Inspections
- Order Fulfillment
- Records oversight
- Team Collaboration
- Information Security
- Travel Coordination
- Reception oversight
- Quality Assurance
- Bookkeeping
- Document Control
- Presentation Design
- Scheduling
- Minute Taking
- Proposal Writing
- Check processing
- Appointment Scheduling
- Spreadsheet Management
- Mail handling
- Report Writing
- Office Administration
- Expense Reporting
- Meeting planning
- Invoice Processing
- Report Development
- Administrative Support
- Staff Motivation
- Patient Scheduling
- Recordkeeping
- Highly organized
- Mail distribution
Languages
English
Native/ Bilingual
Timeline
Service Advisor
OC Welch Ford Lincoln
02.2024 - 08.2024
Service Advisor
Miracle Chrysler Dodge Jeep
01.2024 - 02.2024
Service Advisor
Prestige Ford
08.2023 - 01.2024
Service Advisor/Store Manager
Meineke Car Care
01.2023 - 08.2023
Assistant Manager
Pro Auto Care & Transmission
02.2022 - 03.2023
Project Coordinator
Hosanna Building Contractors
02.2020 - 03.2022
Kitchen Manager
Gators Dockside
06.2018 - 02.2020
Administrative Assistant
Hosanna Building Contractors
05.2018 - 02.2020
High School Diploma -
Ocoee High School
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