Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Denette Allen

Euless,TX
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Denette Allen

Summary

Customer-centric, goal-focused, and highly dedicated professional with progressive experience maintaining long-term client retention to achieve set goals. Proven success in driving sales growth, generating leads, and promoting services/products. Remarkable acumen in maintaining ongoing relationships with assigned national accounts. Well-versed in providing technical solutions to customers' product concerns. Adept at collaborating closely with cross-functional teams, encompassing product, design, and engineering teams to communicate product feedback and roadmap planning. Capable of analyzing performance data and providing data-driven insights to attain business success. Skilled in identifying and implementing best practices and continuous improvement initiatives to enhance employee engagement, leadership skills, and overall performance.

Overview

16
years of professional experience

Work History

Porsche Grapevine

Service Director
04.2017 - 02.2023

Job overview

  • Met business objectives by setting monthly and annual objectives/forecasts for sales and profit for service departments
  • Executed all processes by directing diverse teams
  • Guaranteed synergy and alignment between all service departments with vendors/purchasing, processes, pricing, training, and technology
  • Established and tracked goals for member/manager development programs
  • Evaluated each department manager's performance and provided mentoring to help them realize their potential, encompassing service managers and shop foreman
  • Created written departmental policies and procedure
  • Accomplished budgeted financial goals by assessing revenue, sales, and production performance with comparisons to objectives, while driving right member behaviors
  • Improved inventory levels, turn rates, obsolete parts by collaborating with parts managers.
  • Provided leadership, guidance and support to members.

Park Place Mercedes Grapevine

Service Manager
05.2012 - 04.2017

Job overview

  • Ensured service team achieves all customer satisfaction goals (CSI / 5-star / JD Powers, and corresponding OEM partner funding)
  • Streamlined work processes by fulfilling both short- and long-term staffing and hiring requirements
  • Worked along with shop foreman to ensure technicians progress towards goals for minimum weekly hours
  • Developed strategies and training to match ASM outcomes with departmental objectives
  • Led personnel to participate in training as necessary and followed federal, state, and local requirements, such as OSHA and KPA
  • Monitored member performance and provided constructive feedback for improvement.
  • Generated traffic through effective appointment setting strategies, service specials, recall or campaign lists, and conquest business in collaboration with marketing and BDC.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed department processes and procedures to boost customer satisfaction.

Park Place Motorcars

Assistant Service Manager
02.2007 - 05.2012

Job overview

  • Provided positive customer experience by acting as liaison for clients throughout service experience
  • Ensured smooth workflow by scheduling appointments for clients and supporting with overall write-up process
  • Identified and addressed customer issues and increased upselling by interacting with customers and gathering information
  • Ensured smooth workflow by examining paperwork after work completion and scheduling pick up of client's vehicle
  • Arranged delivery of car in collaboration with valets
  • Followed up with clients after delivery of service to guarantee complete satisfaction
  • Streamlined work processes by collaborating with team of technicians in dispatching and completing repairs
  • Achieved customer satisfaction by facilitating loaner cars, updating clients promptly while vehicle is under dealer care, and reporting all findings and needed items to clients.
  • Maintained records of service transactions and customer feedback for future reference.
  • Resolved customer complaints in professional and timely manner.

Education

Mercedes Benz Elite
Glendale Heights, IL

Associate of Applied Science from Star Certified Technician

WyoTech - Laramie
Laramie, WY

Associate of Science from Automotive Technology, Applied Service Management

University of Texas At Tyler
Tyler, TX

General from Political Science

Skills

  • Client Relationship Management
  • Training & Development
  • New Client Acquisition
  • Customer Satisfaction & Retention
  • Project Management
  • Business Development
  • Strategic Planning & Execution
  • Communication & Contract Negotiation
  • Risk Assessment & Mitigation
  • Team Building & Leadership
  • Cross-functional Collaboration
  • Continuous Process Improvement

Accomplishments

  • Porsche Premier Dealership 2018-2022
  • Known as certified Porsche AG Global Brand Ambassador Service Manager.
  • Acknowledged as 2021 Coach of the Year, Porsche Grapevine, and 2021 AfterSales Global Pace Winner
  • Awarded 2018 Coach of Year, Mercedes Benz Grapevine
  • Ranked in top 40 advisors in US by Mercedes Benz 2011 and 2012 and was awarded Laureate trip to Germany
  • Master Certified with Mercedes Benz for 3 years


Availability
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Timeline

Service Director

Porsche Grapevine
04.2017 - 02.2023

Service Manager

Park Place Mercedes Grapevine
05.2012 - 04.2017

Assistant Service Manager

Park Place Motorcars
02.2007 - 05.2012

Mercedes Benz Elite

Associate of Applied Science from Star Certified Technician

WyoTech - Laramie

Associate of Science from Automotive Technology, Applied Service Management

University of Texas At Tyler

General from Political Science

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Denette Allen