Denette Haynes
Spanaway,WA
Summary
Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Laborer
Local Union 242
Seattle, WA
02.2019 - 06.2023
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Implemented supervisors' instructions to organize necessary tools, supplies, and equipment for specific tasks.
- Assisted in performing various maintenance duties including sweeping, mopping, painting, and cleaning.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Monitored employee performance to ensure compliance with established safety protocols.
- Provided guidance on proper use of personal protective equipment.
- Coordinated with outside vendors for specialized services such as air quality testing or hazardous material disposal.
- Conducted workplace inspections to ensure OSHA standards were met.
Customer Service Representative
Labor Works Industrial Staffing
Seattle, WA
05.2017 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
GED -
Tacoma Community College
Tacoma, WA01-2012
Some College (No Degree) - Digital Communications And Multimedia
Tacoma Community College
Tacoma, WASome College (No Degree) - Ornamental Horticulture
Tacoma Community College
Tacoma, WASkills
- Team-oriented and dependable
- Site preparation
- Demolition
- Scaffolding Setup
- Traffic direction
- OSHA
- Safety and compliance
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Conflict Mediation
- Adaptive team player
- Conflict Resolution
- Problem Resolution
- Critical Thinking
- Customer Service
Timeline
Laborer
Local Union 242
02.2019 - 06.2023
Customer Service Representative
Labor Works Industrial Staffing
05.2017 - 01.2019
GED -
Tacoma Community College
Some College (No Degree) - Digital Communications And Multimedia
Tacoma Community College
Some College (No Degree) - Ornamental Horticulture
Tacoma Community College
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