Denevé Laliberte

Contract Worker Dell Technologies

• Scheduled specialized Field Service Engineers to support and repair mission critical equipment in data centers.
• Liaison between clients, managers & field engineers.
• Maintain high quality communication meeting strict deadlines.
• Multitask using, chat, email, and phone.
• Maintain workload, following up on cases.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Collaborated with cross-functional teams to ensure seamless project execution and delivery.

• Provided friendly service to Tuesday Morning guests, handle customer concerns professionally and respectfully.
• Freight to sales floor process.
• Processed sales and handle monetary transactions accurately and effectively.
• Maintain excellent store appearance and assisted with store merchandising to provide a positive shopping experience for guests.

• Provided office support and processed weatherization applications, assisted with other duties, projects as assigned.
• Answered phones with professionalism, assisted and directed individuals to the appropriate programs.
• Filed, scanned, and assemble final records in maintaining accurate files.
• Entered client information from weatherization applications and other sources into the electronic database.
• Scheduled weatherization appointments using Google calendar.

• Served as the charitable organization liaison for the Wounded Warrior Project and Special Operations Warrior Foundation supporting special functions/events to engaged public awareness and contributions with responsibility for donations, product, branding and marketing initiatives and landing pages.
• Served as the liaison to Accounts Payable reviewed and verified invoices and check requests of media product placements, charitable donations, purchases, and company events.
• Marketing\Donations responded to phone calls/emails of requests of product donation, shipping and/or product pick up arrangements using excel spreadsheet.
• Supported eight to ten individuals across departments up to CEO level Scheduled Outlook team calendar for onsite/off site meetings, and conference rooms.
• Played a key role in leading marketing initiatives, product media placement and sponsorship programs.
• Contributed to the development of key media strategy designed to influence public opinion and promote ideas, products, and services.
• Collaborated with merchandising, marketing, design, editorial, technology, legal, partners and other departments to execute advertising projects to ensure everything and everyone is on task to meet deadline timeframes.
• Used SharePoint and Jira to update, track projects, created tickets requests for marketing and development improvements and other projects that affect multiple departments.
• Maintained accurate files, organized special projects, handled travel arrangements including expense reports.
• Answered phones with professionalism, directing all incoming calls to the appropriate personnel.
• Prearranged meetings with visiting vendors ensuring special equipment needs were met.
• Responsible for new employee onboarding Branding department as needed.
• Worked in collaboration with HR, IT to ensure equipment needs and access set up.
• Served as the project/traffic coordinator using SharePoint, Excel, Jira for media product placements for branding and marketing initiatives, special projects, websites, banners, landing pages, company branding and print materials.
• Coordinated company special events, purchases, invoices, contracts: Advertising and Public Relations agency and sponsorships.

• Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing timely solutions.
• Resolved Vendor discrepancies of missing data and corresponded customer inquires.
• Communicate and coordinate with internal department and vendors.
• Reviewed product specifications, ensuring criteria are appropriate and consistent in placing SKUs online.
• Maintained high quality scores while continually meeting strict deadlines on time.