Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Deng zhang

San Diego

Summary

Dynamic and results-driven professional with extensive experience at Greenzonerestaurant, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction and drive repeat business through exceptional service. Skilled in data analysis and project management, leveraging bilingual communication to foster strong client relationships and optimize service delivery.

Overview

6
6
years of professional experience

Work History

Server

Greenzonerestaurant
Temple City
10.2023 - 03.2025
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Set up tables in between patrons to reduce wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Prepared drinks according to standard recipes.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleaned tables and chairs to prepare dining area for next customers.

Sales Employee

PlayGo Company
DongGuan
07.2019 - 09.2019
  • Listened to customer needs to identify and recommend best products and services.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Resolved customer inquiries promptly while ensuring satisfaction throughout the process.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Organized display shelves, returning misplaced items to correct locations, removing trash, tidying product arrangements and dusting or wiping empty shelf space.
  • Recruited, hired and trained new hires to optimize profitability.
  • Distributed trial products or subscriptions to customers, personally following up to offer one-time orders or subscription expansions related to trials and samples.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Maintained up-to-date knowledge of company products and services and provided technical support when needed.
  • Reduced process lags by training employees on best practices and protocols.
  • Participated in weekly meetings with the sales team to discuss progress on current initiatives.
  • Generated leads through cold calling, networking, and referrals.
  • Developed personal rapport with clientele, fostering company image and reputation for expertise and enthusiasm in serving customers.

Education

Bachelor of Arts - Political Science

University of California, San Diego
La Jolla, CA
06-2026

Skills

  • Research methods
  • Data analysis
  • Policy writing
  • Customer service
  • Project management
  • Team collaboration
  • Translator and interpreter
  • Written translation
  • Cultural awareness
  • Fluent bilingualism
  • Cross-cultural communication
  • Fast typing speed

Affiliations

  • Drummer for 15 years
  • Cross country runner
  • Weight lifting
  • Writer
  • Singer
  • A great fan of reading

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Accomplishments

  • Awards for Drumming and Cross country

Timeline

Server

Greenzonerestaurant
10.2023 - 03.2025

Sales Employee

PlayGo Company
07.2019 - 09.2019

Bachelor of Arts - Political Science

University of California, San Diego

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Deng zhang