Driven insurance professional, prepared to bring extensive experience in claims analysis and resolution. Proven track record in handling intricate cases with precision and ensuring fair settlements. Valued team player with focus on results, known for adaptability and reliability.
Hi, I’m
DENI CURD
Converse,TX
Summary
Overview
21
years of professional experience
1
Certification
Work History
Farmers
Senior Liability Injury Adjuster
01.2024 - Current
Job overview
- Evaluates bodily injury claims promptly including assessment of medical and general damages and wage loss.
- Negotiates settlement of bodily injury claims with unrepresented claimants and with represented claimant’s attorneys
- Conducts investigations by obtaining recorded statements of involved parties. Including collecting police reports, vehicle photos, scene inspections, signed medical authorizations, medical bills and medical records, and other supporting evidence.
- May conduct in-person or virtual meetings with customers and attorneys based on claim needs.
- Provides professional verbal and written communication to customers including claim status updates, coverage explanations and decisions, and correspondence, including Reservation of Rights and Disclaimer letters, within prescribed authority limits.
ComPsych
FMLA Account Manager
01.2023 - 01.2023
Job overview
- Handled the day-to-day admin and client services for leave management programs.
- Served as the main contact for employer clients, understanding their needs and ensuring satisfaction.
- Maintained a deep knowledge of FMLA, ADA, and state leave laws, ensuring compliance for clients.
- Provided necessary reports to clients and communicate with internal teams (IT, sales, etc)
- Managed the annual renewal process and identify opportunities for account growth.
Liberty Mutual
Total Loss Specialist
01.2021 - 01.2023
Job overview
- Manages claims handling and resolves the most complex claims including but not limited to coverage issues, multiple car accidents (4+), specialty vehicles, service issues, high profile claims and litigation. Evaluates liability, coverage and settles claims within prescribed procedures and authority.
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims. Responds to various written and telephone inquiries including status reports
- Evaluates loss details for additional parties to be notified or involved in the claim, such as Total Loss, PIP/Med Pay, Subro, Rental, SIU, Legal
- Negotiates coverage and liability decisions with insured, claimant, claimant carrier
- Ensures payments processed as needed, or releases payment once liability decided
USAA
Claims Adjuster III
01.2018 - 01.2021
Job overview
- Provide AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers
- Adjusts simple to moderately complex auto and property claims
- Acquires and applies developing knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages
- Collaborates with team members to resolve issues and to identify appropriate issues for escalation
- Supports workload surges and/or Catastrophe Operations as needed
- Partners and/or directs vendors and internal business partners to facilitate claims resolution
Saws
PT Customer Service Associate
01.2018 - 01.2018
Job overview
- Responds to customer interactions via the phone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication
- Answers customer inquiries and resolves problems during initial contact for a one call resolution
- Creates and maintains request for service for other departments
- Identifies, explains, and suggests community resources when available
- Participates in and supports the development and implementation of special projects
- Suggests improvements and changes to processes and policies to improve customer satisfaction
We Energies
Expediting Clerk
01.2015 - 01.2017
Job overview
- Providing clerical support of electric and/or gas construction and the day to day operation of a service center.
- Setting up and maintaining files for construction jobs
- Responding to customer and contractor inquiries
- Receiving and processing locate requests
- Investigating reasons for contingencies not being met
- Resolving problems with a work request
- Verifying and maintaining records
- Coordinating work requests with the Customer and System Operator
- Processing invoices and purchase orders
- Preparing correspondence and reports and various other general office duties
- Coordinated and organized Central Group United Way fundraiser
We Energies
Trouble Clerk
01.2012 - 01.2015
Job overview
- Evaluated and dispatched emergency trouble calls
- Responded to technical questions and requests
- Dispatched office duties
- Managed emergency and life-threatening situations with great attention to detail
- Maintained and informed call centers, media, corporate officers regarding emergencies
- Maintained Trouble Clerk work, vacation, and overtime schedules
We Energies
Computer Operator
01.2011 - 01.2012
Job overview
- Managing and operating the company consoles on a multi-platform.
- Updating and operating computer scheduling system Autosys for Client Server and CSS.
- Completing remedies for trouble tickets and MS-Office Suite.
- Back up to the IT Help Desk
We Energies
Customer Consultant
01.2005 - 01.2011
Job overview
- Responded to customer concerns regarding general billing and account questions
- Handled various gas and electric emergencies and general outage management
- Gathered and entered customer information for customer database
- Responsible for ensuring high satisfaction through exceptional customer service for business and residential customers
- Worked with the Public Service Commission of Wisconsin, BBB, MPSC and Executives to resolve customer complaints
Education
MILWAUKEE AREA TECHNICAL COLLEGEMILWAUKEE
Associates from Business Management
University Overview
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Property valuation
- Casualty and property loss
Certification
- Property & Casualty Adjuster License
- Private Investigator License
- CNP - Certified Notary Public
Timeline
Senior Liability Injury Adjuster
Farmers
01.2024 - Current
FMLA Account Manager
ComPsych
01.2023 - 01.2023
Total Loss Specialist
Liberty Mutual
01.2021 - 01.2023
Claims Adjuster III
USAA
01.2018 - 01.2021
PT Customer Service Associate
Saws
01.2018 - 01.2018
Expediting Clerk
We Energies
01.2015 - 01.2017
Trouble Clerk
We Energies
01.2012 - 01.2015
Computer Operator
We Energies
01.2011 - 01.2012
Customer Consultant
We Energies
01.2005 - 01.2011
MILWAUKEE AREA TECHNICAL COLLEGE
Associates from Business Management