DENI MCCONNELL
TONOPAH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
06.2023 - Current
- Engaged with families to share insights and provide guidance.
- Collected data on client behaviors by using standardized methods.
- Incorporated behavior analysis strategies with clients to improve social interactions.
- Administered positive reinforcement techniques to encourage desired behaviors.
- Documented client progress for ongoing assessments and reports.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Central Reach to document patient information, progress notes, and treatment plans.
Behavior Tech/ Assistant teacher
SESI
06.2023 - Current
- Delivered effective and differentiated classroom instruction to diverse range of developmentally challenged students
- Provide diverse assistance in class including clerical support, classroom management, and document coordination
- Documented student behaviors, interventions, and results
- Met with parents and care providers regularly to provide student updates
- Fostered a positive classroom environment with consistent encouragement and support for students.
- Collaborated with parents and guardians to build strong communication channels for student success.
- Assisted in classroom management to promote a respectful and productive learning atmosphere.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Behavior Tech
Saddle Mountain Unified School District
07.2018 - 06.2023
- Exceptional skills working with teachers, parents, and specialists to meet needs of students
- Individualized interaction with each student to provide personalized education, behavioral, and emotional support
- Provide diverse assistance in class including clerical support, classroom management, and document coordination
- Provided assisted daily living skills dependent on child's needs and goals
Waitress/ Assistant manager
Tintop Bar and grill
03.2014 - 05.2023
- Delivered excellent customer service and guarantee customer satisfaction
- Carried out various administrative functions such as responding to phone calls and inquiries
- Demonstrated knowledge of business practices through expertly answering customer inquiries, problems, and maintaining confidentiality
- Responsible for all monies and end of day reports
- Maintained and organized a clean environment
- Guided staff training for improved service quality and enhanced guest satisfaction.
- Enhanced guest experiences by promptly addressing inquiries and resolving concerns.
- Delegated responsibilities to team members for streamlined operations.
- Collaborated with kitchen staff to quickly address menu issues for uninterrupted service.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
Education
High school or equivalent -
Huntley Project High School
Worden, MT05.2008
Skills
- Problem resolution
- Interpersonal communication
- Multitasking
- Organizational skills
- Stress management
- Analytical thinking
- Critical thinking
- Conflict resolution
- Social skills development
- Applied behavior analysis
- Self-management strategies
- Case management
- Active listening
Timeline
Registered Behavior Technician
Action Behavior Centers
06.2023 - Current
Behavior Tech/ Assistant teacher
SESI
06.2023 - Current
Behavior Tech
Saddle Mountain Unified School District
07.2018 - 06.2023
Waitress/ Assistant manager
Tintop Bar and grill
03.2014 - 05.2023
High school or equivalent -
Huntley Project High School
Similar Profiles
Mayckel HernandezMayckel Hernandez
Registered Behavior Technician at Action Behavior CentersRegistered Behavior Technician at Action Behavior Centers
Mia MasonMia Mason
Registered Behavioral Therapist at Action Behavior CentersRegistered Behavioral Therapist at Action Behavior Centers
Betty JacobBetty Jacob
Behavior Technician at Action Behavior CentersBehavior Technician at Action Behavior Centers