Adept at enhancing operational efficiency and data management, my tenure at Mesa Public Schools showcased my ability to maintain confidentiality and streamline scheduling. Demonstrating empathy alongside superior multitasking abilities, I significantly contributed to improving administrative processes and parent-student engagement without compromising on compliance or service quality.
Personable and organized individual with strong communication skills and positive attitude. Knowledge of special education procedures and adept with data entry and record-keeping software. Dedicated to supporting educational staff and ensuring accurate, timely documentation to enhance student success.
Organized and maintained confidential student files, ensuring compliance with federal, state, and district regulations regarding special education services.
Utilize SynergySE in order to create documents, input information, and generate reports.
Monitor timelines and assist with clerical tasks for referrals, evaluations, re-evaluations, annual reviews, etc.
Develop and maintain a master schedule of special education-related meetings.
Arrange and schedule special education conferences such as IEP and MET meetings.
Communicate with parents via telephone or email to arrange meetings and follow up on return of documents.
Keep a log documenting all parent and teacher contacts.
Arrange for interpreters when needed for meetings.
Direct parent questions and concerns to the appropriate team member.
Keep the department informed of scheduled meetings. Complete all forms, including the IEP Compliance Checklist, correctly and in a timely manner.
Make copies of all forms, letters, and other relevant information. Maintain complete and accurate files for all students in the initial evaluation/re-evaluation process.
Submit required documentation to the Special Education Records Department.
Assist and support the special education staff with other tasks as assigned by the principal, department chair, speech/language pathologist (SLP), and/or psychologist.
Provided support during classes, group lessons, and classroom activities.
Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
Monitored playground and cafeteria during recess and lunch.
Answered incoming medical calls from hospitals, primary care providers, medical labs, and other medical facilities.
Ensured proper physician was paged and verified that page was answered.
Received and typed dictations from Nurse Practitioners on patient calls.
Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
Maintained professionalism and courtesy while managing high call volumes during peak hours.
Pleasantly greeted all callers and asked how to be of assistance.
Collected and verified telephone numbers, addresses, and proper spelling of names.