Denia Adams
Syracuse,NY
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Fiverr
Syracuse, NY
02.2023 - 01.2024
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Teacher
Childrens begginings
Syracuse, NY
08.2023 - 12.2023
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Evaluated student work using established criteria.
- Led students through safety procedures for active shooter and fire drills.
- Assembled instructional materials for children's projects and play-time.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Supervised small group activities.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Assisted in planning field trips and special events such as assemblies or performances.
- Remained calm and patient in student interactions to support individual growth and development.
- Supported student-led discussions and presentations.
- Created colorful and attractive displays for bulletin boards and hallways.
- Participated in professional development workshops related to teaching strategies.
Assistant Teacher
Apple Tree Academy
Palm City, FL
06.2022 - 01.2023
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
- Evaluated student work using established criteria.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Attended faculty meetings as requested by the lead teacher.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Supervised small group activities.
- Assembled instructional materials for children's projects and play-time.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Implemented lesson plans for students with varying learning styles.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Used videos, lectures and moderated discussions to engage students during class.
Style Consultant
Target
Jensen Beach, FL
10.2018 - 03.2020
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Analyzed customer feedback data in order to identify areas for improvement within the company's services.
- Prepared records of client progress and services performed under care.
- Provided personal styling advice to clients based on their individual needs and preferences.
- Trained family members to provide hygienic bedside care.
- Performed various administrative duties by checking invoices, preparing special orders, and unloading deliveries.
- Completed outfits and complemented clothing selections with carefully curated accessories.
- Increased customer base and generated new sales by networking within select groups.
- Guided clients to imaginative clothing and accessory combinations via brainstorming and expert direction attuned to client's taste and needs.
- Submitted reports to and reviewed reports with supervisor.
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
Sales Assistant
Bjs Wholesales Club
Jensen Beach, FL
01.2018 - 10.2019
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Replenished merchandise on shelves as needed throughout the day.
- Informed customers about current promotions and discounts.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Ticketed, arranged and displayed merchandise to promote sales.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Engaged in sales-oriented discussions to determine customer pain points.
Education
High School Diploma -
Port Saint Lucie Highschool
Port Saint Lucie, FL05-2020
Business
Indian River State College
Ft. Pierce, FLSkills
- Call Management
- Paperwork Processing
- Scheduling
- Complaint Resolution
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- In-Store Support
- Order Processing
- Highly motivated and detail orientated
- professional with 10 years of customer service experience
- Time management and organization
Timeline
Assistant Teacher
Childrens begginings
08.2023 - 12.2023
Remote Customer Service Representative
Fiverr
02.2023 - 01.2024
Assistant Teacher
Apple Tree Academy
06.2022 - 01.2023
Style Consultant
Target
10.2018 - 03.2020
Sales Assistant
Bjs Wholesales Club
01.2018 - 10.2019
High School Diploma -
Port Saint Lucie Highschool
Business
Indian River State College