Summary
Overview
Work History
Education
Skills
Timeline
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Denia Clark

Grapevine,TX

Summary

Ambitious Hospitality Manager and Professional with 15 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales and credibility. Committed to top-tier customer service and upholding professional, approachable attitude. Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Sr. Catering Sales Manager

Harrell Hospitality Group
05.2022 - Current
  • Maintained accurate records of client information using CRM software, allowing for efficient tracking of leads and communication history.
  • Developed detailed proposals for prospective clients, showcasing a thorough understanding of their event needs and expectations with hotel space.
  • Negotiated contracts with highly sought after programs, securing business and favorable reviews on service and pricing for events.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues. As a new hotel we became an amenity of the community. I was an integral part in developing the property's credibility to do large scale events well.
  • Managed large-scale events successfully, coordinating staff and resources to ensure seamless execution.
  • Consistently exceeded both quarterly and annual sales goals implementing effective upselling techniques during client consultations.
  • Streamlined communication processes between sales and operations teams, improving efficiency and reducing errors in event planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Solicited to long-term accounts to promote brand awareness to key audience. I did this through emphasizing the brands membership rewards when hosting events and brand initiatives.
  • Continuously sought out feedback from clients and staff, using insights to inform improvements in service offerings and processes.
  • Resolved all concerns that may arise with high-profile customers to maintain relationships and increase return customer base.

Global Sale Associate

Associated Luxury Hotels International (ALHI)
03.2021 - 05.2022
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Maintained relationships with customers to maximize sales opportunities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about our portfolio and services, helped get proposals and contracts in a timely fashion.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.

Event Services Supervisor

MGM Resorts
11.2019 - 08.2020
  • Maintained a safe and clean environment for guests by enforcing strict adherence to safety guidelines and procedures.
  • Trained and supervised event staff to complete tasks on time.
  • Monitored and controlled event expenditures to meet budgets.
  • Coordinated seamless events by effectively managing all aspects of event planning, execution, and followup.
  • Collaborated cross-functionally with internal departments to ensure alignment on event objectives, timelines, and budgets.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated schedules and timelines for events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Evaluated post-event feedback from both clients and attendees to identify areas for improvement in future events or services offerings.
  • Managed a team of event staff, providing clear direction and fostering professional growth through ongoing training opportunities.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Managed effective procedure in fast-paced environments such as casinos, theaters and arenas.
  • Gained strong leadership skills by managing projects from start to finish.

Manager of Operations

Crestline Hotels
09.2010 - 09.2018
  • Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics. Also offered taskforce service to sister properties with the management company's portfolio.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Education

Certified Meeting Planner -

Events Industry Council
01.2021

Certificate in Conference Management/ Event Plans - Meeting And Event Planning

The International School of Hospitality
Las Vegas, NV
12.2019

High School Diploma -

New Town High School
Owings Mills, MD
06.2008

Skills

  • Sales process
  • Customer Service
  • Decision-Making
  • Event Coordination

Timeline

Sr. Catering Sales Manager

Harrell Hospitality Group
05.2022 - Current

Global Sale Associate

Associated Luxury Hotels International (ALHI)
03.2021 - 05.2022

Event Services Supervisor

MGM Resorts
11.2019 - 08.2020

Manager of Operations

Crestline Hotels
09.2010 - 09.2018

Certified Meeting Planner -

Events Industry Council

Certificate in Conference Management/ Event Plans - Meeting And Event Planning

The International School of Hospitality

High School Diploma -

New Town High School

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Denia Clark