Denia Coward
Lithonia,GA
Summary
Authorized to work in the US for any employer
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Educated professional offering 7 years of experience streamlining processes, managing talented team members and performing customer focused tasks. Tireless team player known for staying poised and calm in fast-paced environments. Outgoing professional with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Green Clean - Rex
Lithonia, GA
03.2018 - 09.2021
- Oversee 20 employees that maintain the cleaning of commercial, and Airbnb properties.
- Handled all inquiries with regards to housekeeping, maintenance and bookings.
- Assisted with project planning by estimating labor, materials and schedule demands.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased team productivity by reorganizing office supplies and protocols.
- Oversaw technical, operational, clerical and customer service support activities.
Coordinatoor/Fraud Investigator/Customer Advocate
Capital One, Fraud
Richmond, VA
03.2014 - 01.2018
- Process requests related to the Americans with Disabilities Act - Strong communication skills required to interact with internal and external customers on a daily basis - Complete ADA research and inquiries from internal partners - Conduct PDF Accessibility reviews and provide guidance to internal and external partners Assist in directing customers to choosing correct cards based on personal/professional needs Handled all fraud reports/and fraud issues within the department with products & customers.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Used company software to maintain records of filed complaints and results, as well as other customer service department data.
- Served as point of contact for customers and worked to resolve customer service and fraud issues.
- Answered as many as 60 calls each day focused on answering billing questions and resolving dispute issues.
Event Coordinator
Divas Domain
Brooklyn, NY
02.2012 - 01.2014
- Handled all the planning and execution for the events.
- Assist customers with receiving services such as scheduling, finding vendors, decor setup and breakdown.
- Coordinated schedules and timelines for events.
- Led vendor negotiations to obtain cost-effective services and products.
- Worked closely with clients to meet goals, maintain deadlines and resolve complaints or service issues.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Selected and ordered décor and event materials.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Organized, coordinated and deployed events while focusing on delivering superior customer service.
Switchboard Operator/Medical Record/Patient Access Registrar
Hometown health Dertamology
Schenectady, NY
06.2005 - 10.2011
- Answer incoming calls for 70 employees and transfer them to the correct departments.
- Schedule and cancel appointments, verify health coverages for arriving patients, alphabetized, faxed and distributed medical records physicians and patients as needed.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
No Degree - Business Administration And Management
01.2006 - 01.2007
Skills
Policy and procedure modification
Documentation and control
Office management
Clear oral/written communication
Organizational skills
Excellent multi-tasking ability
Strategic planning
Office administration
Database administration
Friendly nature
Performance improvement
Staff Management
Expense reporting
Scheduling
Workflow planning
Payroll and budgeting
Relationship building
Administrative support
Accomplishments
- I have 4 years experience working with executives @ Capital One Bank.
- I handled administrative duties for entire FDO department in addition to T&E expense report.
- Thank you for considering me.
Timeline
Office Manager - Green Clean - Rex
03.2018 - 09.2021
Coordinatoor/Fraud Investigator/Customer Advocate - Capital One, Fraud
03.2014 - 01.2018
Event Coordinator - Divas Domain
02.2012 - 01.2014
Mildred Elley - No Degree, Business Administration And Management
01.2006 - 01.2007
Switchboard Operator/Medical Record/Patient Access Registrar - Hometown health Dertamology
06.2005 - 10.2011